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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 515404615
Report Date: 01/17/2024
Date Signed: 01/18/2024 12:22:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2023 and conducted by Evaluator Laura Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20231018113619
FACILITY NAME:CREATIVE KIDS PRESCHOOL & DAYCAREFACILITY NUMBER:
515404615
ADMINISTRATOR:SHIDELER, DONNAFACILITY TYPE:
850
ADDRESS:1060 LINCOLN ROAD, SUITE FTELEPHONE:
(530) 751-9217
CITY:YUBA CITYSTATE: CAZIP CODE:
95991
CAPACITY:35CENSUS: 24DATE:
01/17/2024
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Michelle Lightle TIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff handled a child in a rough manner.

Staff yelled at children.

Director is not on-site the required amount of time to manage the daily operations.
INVESTIGATION FINDINGS:
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On 1/17/2024 at 11:30am, Licensing Program Analyst (LPA) Laura Chavez conducted an unannounced follow-up complaint inspection to the facility and met with Licensee/Director Michelle Lightle. It has been alleged that staff handled a child in a rough manner, staff yelled at children, and the Director is not on-site the required amount of time to manage the daily operations. Director Lightle denied the allegations and stated that staff do not handle children in a rough manner, staff do not yell at children and that staff do not pose any type of risk to children. Director Lightle stated as the Director she is on-site the required amount of time to manage the daily operations of the facility.

An interview conducted on 1/8/2024 with Parent #6 between 12:48pm - 12:59pm stated she observed Staff #3 grab and pull on a child’s arm in a rough manner and on several occasions observed Staff #3 harshly speaking to children.

Report continued: See LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura ChavezTELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:

DATE: 01/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20231018113619
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CREATIVE KIDS PRESCHOOL & DAYCARE
FACILITY NUMBER: 515404615
VISIT DATE: 01/17/2024
NARRATIVE
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An interview conducted on 11/3/2023 with Child #2 between 10:08am - 10:21am, stated Staff #3 yells at him in a mean way, which makes him sad.

Adult and staff interviews conducted on 10/23/2023 and 1/8/2024 stated Director Michelle Lightle is not on-site for the required amount of time to manage the daily operations of the facility. Adult and staff stated the Director averages 20 minutes to 5 hours on days she is present at the facility.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, [Title 22, 101223(a)(1)(3) and 101215.1(d)], are cited on the attached LIC 9099D. Appeal rights were provided, and an exit interview was conducted.

Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura ChavezTELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:

DATE: 01/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2023 and conducted by Evaluator Laura Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20231018113619

FACILITY NAME:CREATIVE KIDS PRESCHOOL & DAYCAREFACILITY NUMBER:
515404615
ADMINISTRATOR:SHIDELER, DONNAFACILITY TYPE:
850
ADDRESS:1060 LINCOLN ROAD, SUITE FTELEPHONE:
(530) 751-9217
CITY:YUBA CITYSTATE: CAZIP CODE:
95991
CAPACITY:35CENSUS: 24DATE:
01/17/2024
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Michelle Lightle TIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff conduct poses a risk to children in care.
INVESTIGATION FINDINGS:
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On 1/17/2024 at 1:00pm, Licensing Program Analyst (LPA) Laura Chavez conducted an unannounced follow-up complaint inspection to the facility and met with Licensee Michelle Lightle It has been alleged that staff conduct poses a risk to children in care. Licensee denied the allegation and stated that negative conduct between staff is not allowed and or tolerated.

Staff interviews conducted on 10/23/2023 denied having knowledge or observing staff conduct posing a risk to any child in care.

Interviews conducted on 1/8/2024, 1/11/2024, and 1/12/204 with Parents #1 - #6 stated they do not have knowledge of staff conducting posing a risk to children in care.

Report continued: See LIC 9099-C

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura ChavezTELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:

DATE: 01/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20231018113619
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CREATIVE KIDS PRESCHOOL & DAYCARE
FACILITY NUMBER: 515404615
VISIT DATE: 01/17/2024
NARRATIVE
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Interviews conducted on 11/3/2024 with Children #1 - #8 between 9:46am – 11:43am denied having knowledge of or observing any staff conduct posing a risk to any child in care.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted, appeal rights were provided, and a Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura ChavezTELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:

DATE: 01/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 13-CC-20231018113619
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CREATIVE KIDS PRESCHOOL & DAYCARE
FACILITY NUMBER: 515404615
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/17/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/16/2024
Section Cited
CCR
101223(a)(1)(3)
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Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons and to be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion,
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Licensee agrees to have staff view the video provided on the Departments website:
https://ccld.childcarevideos.org/child-care-center-operators/childrens-personal-rights-in-child-care/. The plan of correction shall include a sign-in sheet of staff viewing the video as well as a written statement on how
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threat, mental abuse or other actions of a punitive nature.

This requirement is not met as evidenced by: Staff, parent and child interviews disclosing knowledge of staff yelling and handling a child in a rough manner.
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she will ensure that the personal rights of all children shall be accorded.

Plan of correction shall be submitted to CCLD on or before 2/16/2024.
Type B
02/16/2024
Section Cited
CCR
101215.1(d)
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Child Care Center Directors Qualifications and Duties: The child care center director, or the substitute director, shall be on the premises during the hours the center is in operation.

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Licensee stated a new Center Director has been hired. Licensee agrees to provide the required documentation including transcripts for the new Director.

Plan of correction shall be submitted to CCLD on or before 2/16/2024.
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This requirement is not met as evidenced by: adult and staff interviews conducted revealed the Director is not on-site for the required amount of time to manage the daily operation of the facility.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura ChavezTELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:

DATE: 01/17/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5