515404616-4-28-2022-13-CC-EVIA-CDXMHK-20220429093737

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 515404616
Report Date: 03/23/2022
Date Signed: 04/28/2022 02:51:34 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/08/2022 and conducted by Evaluator Jaime Snow

COMPLAINT CONTROL NUMBER: 13-CC-20220208090336

FACILITY NAME:	CREATIVE KIDS INFANTS - LINCOLN RD.		FACILITY NUMBER:	515404616
ADMINISTRATOR:	LIGHTLE, MICHELLE		FACILITY TYPE:	830
ADDRESS:	1060 LINCOLN ROAD, SUITE D & F		TELEPHONE:	(530) 751-9217
CITY:	YUBA CITY	STATE: CA	ZIP CODE:	95991
CAPACITY:	16	CENSUS:	DATE:	03/23/2022
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Martha Masih		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Licensee not allowing parents/guardians entrance into facility due to COVID

INVESTIGATION FINDINGS:

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On 3/23/22 at 11:15am, Licensing Program Analysts (LPA) Snow & Helton conducted an unannounced complaint inspection and met with owner, Michelle Lightel. It was alleged that the facility is not allowing parents/guardians entrance into facility, specifically that parents used to have a key code so they could come in and see the classroom, now they are only allowed into the lobby area.
The director was interviewed at 5:15pm on 2/9/22 and stated that parents are not allowed into the classroom due to COVID policy. The parents ring the bell and wait in the lobby for the staff to retrieve the children. The director said it is ‘very rare’ that a parent comes into a classroom for ‘emergencies’. On 2/29/22 and 3/23/22, the LPA observed parents ringing the bell to have their children collected by staff, and a note on the Code locked door leading from the Loby to the hallway to the classrooms that says "Please do not enter when dropping off or picking up, please call #".

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 03/23/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20220208090336

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CREATIVE KIDS INFANTS - LINCOLN RD.	FACILITY NUMBER: 515404616
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/23/2022

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B HSC	1 2 3 4 5 6 7	Rights of parent or guardian to inspect facility without advance notice: Upon presentation of identification, the responsible parent or guardian of a child receiving services in a child day care facility has the right to enter and inspect the facility without advance notice during the normal operating hours of the facility or at any time that the child is receiving services in the facility. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	The facility shall allow parents into the classrooms without advanced notice. The facility shall send a communication to all Authorized Representative's explaining their policy on allowing parents into
	8 9 10 11 12 13 14	Based on interviews and observations, the licensee is not ensuring the parents’ right to enter the facility without advance notice which poses a potential health, safety or personal rights risk to children in care.	8 9 10 11 12 13 14	the classroom. Send a copy of the communication to CCL on or before 3/28/22. *This report was amended on 4/28/22
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 03/23/2022

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2022

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20220208090336

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CREATIVE KIDS INFANTS - LINCOLN RD.	FACILITY NUMBER: 515404616
	VISIT DATE: 03/23/2022

NARRATIVE

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On 3/23/22 at 11:15am the LPA spoke with the Licensee, Michelle Lightle, who denied the allegation. She said authorized representatives are allowed into the classroom if they request, and a few parents still come in. The licensee said they were told (by Community Care Licensing) to create a policy when COVID started, and she didn't believe they had violated any regulations. The licensee said they had changed the door code to prevent too many people from coming in on a regular basis, and to prevent entry without a COVID screening. She said staff collect children as a 'regular policy,' but she has never denied entry to any authorized representative and was not aware of parents being upset.

One staff (S1) was interviewed on 2/9/22 at 5:45 PM and denied the allegation. S1 stated that parents are allowed in if they are wearing a mask. Four parents (P1-P4) were interviewed on 2/9, 2/10 & 2/11/22 and all of them said they are not allowed into the classrooms. P1 stated they were uncomfortable not knowing which staff was caring for their children.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the owner, Michelle Lightel.

*This report was amended on 4/28/22

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 03/23/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2022

LIC9099 (FAS) - (06/04)

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