515404616-1-18-2024-13-CC-EVIA-CZTUPW-20240125144611

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 515404616
Report Date: 01/17/2024
Date Signed: 01/18/2024 12:32:28 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2023 and conducted by Evaluator Laura Chavez

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20231018122117

FACILITY NAME:	CREATIVE KIDS INFANTS - LINCOLN RD.		FACILITY NUMBER:	515404616
ADMINISTRATOR:	LIGHTLE, MICHELLE		FACILITY TYPE:	830
ADDRESS:	1060 LINCOLN ROAD, SUITE D & F		TELEPHONE:	(530) 751-9217
CITY:	YUBA CITY	STATE: CA	ZIP CODE:	95991
CAPACITY:	16	CENSUS: 12	DATE:	01/17/2024
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Michelle Lightle		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Facility operating over ratio

Director is not onsite the required amount of time to manage the daily operations

INVESTIGATION FINDINGS:

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On 1/17/2024 at 10:00am, Licensing Program Analyst (LPA) Laura Chavez conducted an unannounced follow-up complaint inspection to the facility and met with Licensee/Director Michelle Lightle. It has been alleged that the facility is operating out of ratio and the Director is not on-site the required amount of time to manage the daily operations. Licensee/Director Michelle Lightle denied the allegations and stated that qualified infant staff along with aides are used to cover the number of infants present. Licensee/Director stated that although her hours vary, she is on-site at least 8 hours a day to manage the daily operations of the facility.

Staff interviews conducted on 10/23/2023 between 1:32pm and 3:25pm and on 1/8/2024 between 2:41pm - 2:49pm and review of transcripts reveals that Staff #2, #3, #4, #5, and #6 who provide care and supervision to infants do so without an infant-qualified teacher present.

Report continued: See LIC9099-C

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura Chavez	TELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:	DATE: 01/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20231018122117

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CREATIVE KIDS INFANTS - LINCOLN RD.	FACILITY NUMBER: 515404616
	VISIT DATE: 01/17/2024

NARRATIVE

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Adult and staff interviews conducted on 10/23/2023 and 1/8/2024 stated Director Michelle Lightle is not on-site for the required amount of time to manage the daily operation of the facility. Adult and Staff stated the Director averages 20 minutes to 5 hours a day on days she is present at the facility.

An interview conducted on 1/8/2024 with Parent #6 between 12:48pm and 12:59pm stated that on several occasions she has observed Staff #3 alone caring for infants.

An interview conducted on 10/23/2023 with Staff #3 stated she left Staff #4 and Staff #6 with six infants in care. Staff #3 admitted to not knowing if Staff #4 or Staff #6 are infant-qualified teachers.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, [Title 22, 101416.5(a)(b) and 101215.1(d)], are cited on the attached LIC 9099D. Appeal rights were provided, and an exit interview was conducted.

Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura Chavez	TELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:	DATE: 01/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2024

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20231018122117

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CREATIVE KIDS INFANTS - LINCOLN RD.	FACILITY NUMBER: 515404616
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/17/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 02/16/2024 Section Cited CCR 101416.5(a)(b)	1 2 3 4 5 6 7	Staff-Infant Ratio: There shall be a ratio of one qualified teacher for every four infants in attendance. This requirement is not met as evidenced by: the licensee allowing staff to provide care and supervision to infants without an infant-qualified teacher present.	1 2 3 4 5 6 7	Licensee agrees to have all staff view training provided on the Department's website: https://ccld.childcarevideos.org/child-care-center-operators/teacher-child-ratios-in-child-care-centers/. Licensee agrees to submit a written statement on how she will ensure qualified infant teachers are present to cover ratios.
Type B 02/16/2024 Section Cited CCR 101215.1(d)	1 2 3 4 5 6 7	Child Care Center Directors: Qualifications and Duties: The child care center director, or the substitute director, shall be on the premises during the hours the center is in operation.	1 2 3 4 5 6 7	Licensee stated a new Center Director has been hired. Licensee agrees to provide required documentation including transcripts on the new Director. Plan of corrections shall be submitted to CCLD on or before 2/16/2024.
	8 9 10 11 12 13 14	This requirement is not met as evidenced by: adult and staff interviews conducted revealed the Director is not on-site for the required amount of time to manage the daily operation of the facility.	8 9 10 11 12 13 14
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura Chavez	TELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:	DATE: 01/17/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2024

LIC9099 (FAS) - (06/04)

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