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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 515405672
Report Date: 07/01/2022
Date Signed: 07/01/2022 12:34:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/13/2022 and conducted by Evaluator Emilia Grisak
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20220413124011
FACILITY NAME:NEW ADVENTURES PRESCHOOLFACILITY NUMBER:
515405672
ADMINISTRATOR:SOUZA-PASQUALE, STEPHANIEFACILITY TYPE:
850
ADDRESS:1415-1425 LIVE OAK BLVD.TELEPHONE:
(530) 822-5421
CITY:YUBA CITYSTATE: CAZIP CODE:
95991
CAPACITY:106CENSUS: 24DATE:
07/01/2022
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Stephanie Souza-PasqualeTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Staff yells at daycare children
Staff encourage daycare children to hit other daycare children
Staff does not treat daycare child with dignity and respect
INVESTIGATION FINDINGS:
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On 6/30/22 at 11:25am, Licensing Program Analyst (LPA) Emilia Grisak conducted an unannounced complaint inspection, and met with Director Stephanie Souza-Pasquale. It was alleged that staff yells at daycare children. The Director was interviewed on 4/21/22 at 8:45am and stated that she does not yell but she does get serious and firm with the children. The Director stated that all staff have a loud voice and she is consistent with how she speaks to the children and there have never been complaints. Four staff, ten parents, and five children were interviewed on 4/21/22, 4/27/22, 4/28/22, 5/5/22 and 7/1/22 regarding the allegation. It was stated by four out of four staff that staff do not yell at children. It was stated during staff interviews that staff all have loud voices but are always polite to children. It was stated by nine out of ten parents that they have not seen or heard of staff yelling at children. It was stated by one parent that there was concern regarding how staff talked to a child. It was stated by children that staff do not yell at them but staff have been heard to yell "stop" sometimes. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Emilia GrisakTELEPHONE: (530) 895-5821
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20220413124011
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: NEW ADVENTURES PRESCHOOL
FACILITY NUMBER: 515405672
VISIT DATE: 07/01/2022
NARRATIVE
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On 6/30/22 at 11:25am, Licensing Program Analyst (LPA) Emilia Grisak conducted an unannounced complaint inspection, and met with Director Stephanie Souza-Pasquale. It was alleged that staff encourage daycare children to hit other daycare children. The Director was interviewed on 4/21/22 at 8:45am and denied the allegation and stated that children are never encouraged to hit back. The Director stated that if a child is hit they are told to ask the hitter to stop and walk away and if the child continues to hit they are told to go get a teacher. The Director stated that when a child is hit the hitter is removed, they try to find what the problem is, then both children are brought together to see if the issue can be resolved. Four staff, ten parents, and five children were interviewed on 4/21/22, 4/27/22, 4/28/22, 5/5/22 and 7/1/22 regarding the allegation. It was stated by four out of four staff that hitting is not allowed and children are encouraged to use their words and say “no thank you”. It was stated during staff interviews that children are not encouraged to hit and are put on time out for hitting. It was stated by nine out of ten parents that they have never seen staff encourage children to hit each other. It was stated by one parent that they heard children are encouraged to fight but has never seen it happen. It was stated by five out of five children that hitting is not allowed and it was stated that children are placed on time out for hitting. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.
On 6/30/22 at 11:25am, Licensing Program Analyst (LPA) Emilia Grisak conducted an unannounced complaint inspection, and met with Director Stephanie Souza-Pasquale. It was alleged that staff does not treat daycare child with dignity and respect. The Director was interviewed on 4/21/22 at 8:45am and stated that she runs the facility similar to a military school and they are very structured. The Director stated that she is firm with children but does not yell at them and children are taught to be respectful and polite. Four staff, ten parents, and five children were interviewed on 4/21/22, 4/27/22, 4/28/22, 5/5/22 and 7/1/22 regarding the allegation. It was stated by four out of four staff that staff have never been observed being disrespectful to children. It was stated during staff interviews that there are strict rules but staff are always positive and encouraging to children. It was stated by ten out of ten parents that they have never seen staff being disrespectful to children. It was stated in parent interviews that they are very happy with the school and staff. It was stated by children that staff are nice to them Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Emilia GrisakTELEPHONE: (530) 895-5821
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2