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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 515407313
Report Date: 09/14/2023
Date Signed: 09/14/2023 09:21:27 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2023 and conducted by Evaluator Jackie Helton
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230809095551
FACILITY NAME:CREATIVE KIDS PRESCHOOL AND DAYCAREFACILITY NUMBER:
515407313
ADMINISTRATOR:MICHELLE LIGHTLEFACILITY TYPE:
850
ADDRESS:1015 MARCIA AVENUETELEPHONE:
(530) 751-0678
CITY:YUBA CITYSTATE: CAZIP CODE:
95993
CAPACITY:53CENSUS: 6DATE:
09/14/2023
UNANNOUNCEDTIME BEGAN:
08:36 AM
MET WITH:LeeAnn DeluzeTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Staff left daycare child in soiled diaper resulting in diaper rash.
INVESTIGATION FINDINGS:
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On August 10, 2023 at 10:43 AM, Licensing Program Analyst (LPA) J. Helton conducted an unannounced complaint inspection and met with director LeeAnn DeLuze. It was alleged staff left child (C1) in soiled diaper resulting in diaper rash.

During the initial visit at 10:45 AM, the director was interviewed. The director stated that most children in the classroom are potty trained, and they are reminded to use the bathroom and wash their hands throughout the day. Some of the children are not completely potty trained and one child (C1) did go home with a wet diaper on one occasion. Director states she has spoken to staff (S1) regarding checking on children more frequently and before leaving the facility for the day. Director stated the application of diaper rash cream should be documented on activity logs through pro-care, however, sometimes they are not. The Director stated she has spoken to staff (S1) to make sure to log activities throughout the day. LPA received activity logs for a 2-week period of time. Activity logs could not be provided for all the children, or everyday requested. The activity logs are not being updated. C1 activity log was for 7/7/2023 and only provided sign in/out times.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Jackie Helton
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2023 and conducted by Evaluator Jackie Helton
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230809095551

FACILITY NAME:CREATIVE KIDS PRESCHOOL AND DAYCAREFACILITY NUMBER:
515407313
ADMINISTRATOR:MICHELLE LIGHTLEFACILITY TYPE:
850
ADDRESS:1015 MARCIA AVENUETELEPHONE:
(530) 751-0678
CITY:YUBA CITYSTATE: CAZIP CODE:
95993
CAPACITY:53CENSUS: 6DATE:
09/14/2023
UNANNOUNCEDTIME BEGAN:
08:36 AM
MET WITH:LeeAnn DeluzeTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Staff did not provide basic care for daycare child.
Staff did not apply sunscreen on daycare child resulting in a sunburn.
Staff did not apply mosquito repellent on daycare child's arms and legs resulting in multiple insect bites.
INVESTIGATION FINDINGS:
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On August 10, 2023 at 10:43 AM, Licensing Program Analyst (LPA) J. Helton conducted an unannounced complaint inspection and met with director LeeAnn DeLuze. It was alleged that staff did not provide basic care for daycare child (C1), specifically not ensuring meals are eaten. Staff did not apply sunscreen on C1 resulting in sunburn, and staff did not apply mosquito repellent resulting in multiple bites.

During the initial visit at 10:45 AM, the director was interviewed. Director stated the application of diaper rash creams, sunscreen and repellent should be documented on activity logs through pro-care, however, sometimes they are not. The Director stated she has spoken to staff (S1) to make sure to log activities throughout the day. LPA received activity logs for a 2-week period of time. Activity logs could not be provided for all the children, or everyday requested. The activity logs are not being updated. C1 activity log was for 7/7/2023 and 7/31/2023 and only provided sign in/out times.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Jackie Helton
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 13-CC-20230809095551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CREATIVE KIDS PRESCHOOL AND DAYCARE
FACILITY NUMBER: 515407313
VISIT DATE: 09/14/2023
NARRATIVE
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During the initial visit and 11:00 AM, LPA interviewed S1. S1 stated that sunscreen and mosquito repellent is applied to children if authorized by parents. Parents provide sunscreen and repellent. S1 was asked about meals with children. S1 stated that she encourages children to eat healthier food which parents provide first; some children eat more than others. Any food that is not eaten is returned home with the child. Children bring breakfast, lunch and snack from home.

Between the dates of September 5th and September 11th, 2023, LPA attempted to interview 7 clients/parents (P1-P7). 4 were successful. P2-P4 and P6 had no concerns or issues with the care given to their children. P2-P4 and P6 had no concerns or issues with sunscreen or repellent practices at the facility. P3 and P6 stated they do not provide repellent for their child. P3 stated, in the past if there are a lot of mosquitos outside staff has called to obtain permission to use on child.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the Director LeeAnn DeLuze.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Jackie Helton
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20230809095551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CREATIVE KIDS PRESCHOOL AND DAYCARE
FACILITY NUMBER: 515407313
VISIT DATE: 09/14/2023
NARRATIVE
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During the initial visit at 11:00 AM, LPA interviewed S1 who stated diaper rash cream is used and is not documented for parents.

Between the dates of September 5th and September 11th, 2023, LPA attempted to interview 7 client/parents (P1-P7). 4 were successful. P2-P4 and P6 had no issues with diaper care.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the Director LeeAnn DeLuze.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Jackie Helton
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 13-CC-20230809095551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CREATIVE KIDS PRESCHOOL AND DAYCARE
FACILITY NUMBER: 515407313
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/14/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/28/2023
Section Cited
HSC
101223(a)(2)
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101223(a)(2) To be accorded safe, healthful, and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement was not met as evidenced by:
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S1 to watch Children’s Personal Rights in Child Care. https://ccld.childcarevideos.org/child-care-center-operators/childrens-personal-rights-in-child-care/
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Based on interviews and record reviews, the staff did not comply with the section cited above in 1 out of 9 children (C1) which poses an immediate health, safety or personal rights risk to children in care.
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Director will provide LPA with signed statement from S1 stating the video was watched and how during diapering procedures she will ensure personal rights are being given.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Jackie Helton
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5