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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 543802461
Report Date: 12/10/2020
Date Signed: 12/10/2020 07:59:12 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2020 and conducted by Evaluator Jessika Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20201023095302
FACILITY NAME:OWENS FAMILY CHILD CAREFACILITY NUMBER:
543802461
ADMINISTRATOR:OWENS, KATHERINEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 783-9065
CITY:PORTERVILLESTATE: CAZIP CODE:
93257
CAPACITY:14CENSUS: 3DATE:
12/10/2020
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Katherine Owens- LicenseeTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Licensee hit day care child while in care
Licensee yells at day care child(ren) while in care
Licensee forced food into day care child's mouth while in care
Licensee made day care child assist other child in care with toileting needs.
INVESTIGATION FINDINGS:
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On 12/10/20, Licensing Program Analyst (LPA) Jessika Thompson conducted a complaint inspection. The purpose of this inspection was to deliver findings for the above allegations. LPA met with Licensee Katherine Owens. Also present were three day-care children.

This investigation consisted of interviews with the licensee, children in care, and parents of day-care children. When interviewed, the licensee stated that she had never hit child, but has lightly "knocked" on the heads of two children (with a closed fist) to get their attention when they misbehaved. During interviews with children, when asked to disclose what happens at day-care when children misbehave, one child stated children "get hit hard" by the licensee, while demonstrating being hit on top of the head with a closed fist. Another child confirmed being hit once by the licensee. Additionally, the licensee admitted to yelling at children in care, stating she does so to get their attention when they're acting inappropriately.

(Continued on LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Diana deLeonTELEPHONE: (559) 650-7854
LICENSING EVALUATOR NAME: Jessika ThompsonTELEPHONE: 559-341-4622
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 04-CC-20201023095302
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: OWENS FAMILY CHILD CARE
FACILITY NUMBER: 543802461
VISIT DATE: 12/10/2020
NARRATIVE
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The licensee stated that she had never forced children to eat, but explained that on one occasion, after a child declined eating vegetables, she(Licensee) put the vegetables on the child's spoon and fed it to the child anyway. When asked what happens if day-care children don't want to eat their food at mealtime, one child said, "[Licensee] keeps saying I still have to eat it." Another child stated that children have to eat all their food, or they won't be given dessert. A third child indicated that although children may dislike the food provided by the licensee, they have to "eat in anyway". Regarding the licensee making a day-care child assist with another child's toileting needs, the licensee disclosed that on occasion, she would have one of the older children, Child #1, accompany a younger child, Child #2, to the restroom. She indicated she didn't think the children being in the restroom together was an issue because the children were the same gender. Two day-care children confirmed that Child #1 often assisted Child #2 in the restroom while at day-care. Parents interviewed after the initiation of this complaint did not provide any corroborating information regarding the aforementioned allegations, nor did they express concerns about the licensee, or family child care home.

Based upon the information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

Licensee was advised that upon receipt of this licensing report containing type A violations, she is required to post and provide copies of this report to parents/guardians of children in care at this time, and parents/guardians of children newly enrolled at the facility during the next 12 months. Licensee is to retain an LIC9224, to be signed by parents and placed in each child's file.

Licensee was advised that an Informal Office Meeting will be scheduled in the near future, where she will discuss the aforementioned regulatory violations with a Community Care Licensing (CCL) Manager.

An exit interview was conducted with License Katherine Owens. Licensee was advised that a Notice of Site Visit form (LIC9213), as well as a copy of this report, is to remain posted within her family child care home for 30 days.

Per California Code of Regulations, Title 22, Division 12, Chapter 3, the following deficiencies are being cited on the attached LIC9099-D (see next page).
SUPERVISOR'S NAME: Diana deLeonTELEPHONE: (559) 650-7854
LICENSING EVALUATOR NAME: Jessika ThompsonTELEPHONE: 559-341-4622
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 04-CC-20201023095302
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: OWENS FAMILY CHILD CARE
FACILITY NUMBER: 543802461
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/10/2020
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/10/2020
Section Cited
CCR
102423(a)(1)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee..These rights include, but are not limited to, the following: To be treated with dignity in his/her personal relationship with staff and other persons
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Licensee stated she will watch Community Care Licensing Video titled, "Children's Personal Rights in Child Care Homes". This video can be accessed by visiting the following website: ccld.childcarevideos.org
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This requirement was not met, as upon interview, Licensee admitted to yelling at children in care, stating she does so to get their attention when they're acting inappropriately. LPA also confirmed the licensee requested Child #1 accompany Child #2 to the restroom, resulting in Child #1 assisting with Child #2's toileting needs. This poses an immediate health, safety, or personal rights risk to children in care.

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Licensee stated she will submit to the Fresno CCL office, a synopsis of the aforementioned video, detailing what she has learned, by 12/24/20.
Type A
12/10/2020
Section Cited
CCR
102423(a)(4)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee...These rights include, but are not limited to, the following: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to:
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Licensee stated she will write a statement detailing the methods she will employ, going forward, to ensure the personal rights of the children in care are protected at all times.
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interference with eating, sleeping or toileting...This requirement was not met, as during staff and child interviews LPA confirmed the licensee forced children in care to eat all their food. In addition, children in care confirmed being hit by the licensee while in care. This poses an immediate health, safety, or personal rights risk to children in care.

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This statement is to be submitted to the Fresno CCL office by 12/24/20.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Diana deLeonTELEPHONE: (559) 650-7854
LICENSING EVALUATOR NAME: Jessika ThompsonTELEPHONE: 559-341-4622
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2020
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2020
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2020 and conducted by Evaluator Jessika Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20201023095302

FACILITY NAME:OWENS FAMILY CHILD CAREFACILITY NUMBER:
543802461
ADMINISTRATOR:OWENS, KATHERINEFACILITY TYPE:
810
ADDRESS:534 E. MORTONTELEPHONE:
(559) 783-9065
CITY:PORTERVILLESTATE: CAZIP CODE:
93257
CAPACITY:14CENSUS: 3DATE:
12/10/2020
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Katherine Owens- LicenseeTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Licensee handles day care child(ren) in a rough manner while in care.
INVESTIGATION FINDINGS:
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On 12/10/20, Licensing Program Analyst (LPA) Jessika Thompson conducted a complaint inspection. The purpose of this inspection was to deliver findings for the above allegation. LPA met with Licensee Katherine Owens. Also present were three day-care children.

This investigation consisted of interviews with the licensee, day-care children, and parents of day-care children. Throughout the course of this investigation, LPA did not obtain information to corroborate the above listed allegation. The licensee stated she has never handled day-care children roughly. In addition, parents and children interviewed did not state or allude to observing, or having knowledge of, the licensee handling day-care children roughly. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 3, no deficiency was cited pertaining to this allegation.


Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Diana deLeonTELEPHONE: (559) 650-7854
LICENSING EVALUATOR NAME: Jessika ThompsonTELEPHONE: 559-341-4622
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4