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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 543805379
Report Date: 09/23/2025
Date Signed: 09/23/2025 10:59:51 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/25/2025 and conducted by Evaluator Nohemi Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20250625122155
FACILITY NAME:OLIVAS FAMILY CHILD CAREFACILITY NUMBER:
543805379
ADMINISTRATOR:OLIVAS, EMMAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 786-7310
CITY:VISALIASTATE: CAZIP CODE:
93292
CAPACITY:14CENSUS: 6DATE:
09/23/2025
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Emma OlivasTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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Licensee slapped day care child in care.

Licensee did not report an incident involving day care child in care as necessary.
INVESTIGATION FINDINGS:
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On 09/23/2025, Licensing Program Analyst (LPA) Nohemi Sanchez conducted an unannounced complaint inspection at the facility. The purpose of the inspection was to deliver the findings for the above listed allegations. LPA met with Licensee, Emma Olivas and explained the allegation, and a census was taken. During the investigation LPA reviewed facility records, gathered other relevant documents, and interviewed parents and children. Investigation revealed the following:

For the allegation that licensee slapped day care child in care, due to inconsistencies in interviews, LPA was unable to verify that licensee slapped day care child.

For the allegation that licensee did not report an incident involving day care child in care as necessary, due to the inconsistencies in interviews, LPA was unable to confirm that licensee failed to report incidents are per Title 22.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Nohemi Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 57-CC-20250625122155
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: OLIVAS FAMILY CHILD CARE
FACILITY NUMBER: 543805379
VISIT DATE: 09/23/2025
NARRATIVE
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Although the allegations may have happened or is are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.


Per California Code of Regulations, Title 22, Division 12, Chapter 3, no deficiency cited. Exit interview conducted with Emma Olivas. A copy of this report and Appeal Rights were provided and discussed by licensee, Emma Oliva’s.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Nohemi Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2