543908213-1-22-2021-04-CC-MDUE-BXQUBA-20210129142600

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 543908213
Report Date: 01/22/2021
Date Signed: 01/22/2021 01:55:38 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2020 and conducted by Evaluator Ruby Ocegueda

PUBLIC

COMPLAINT CONTROL NUMBER: 04-CC-20201029151500

FACILITY NAME:	MARROQUIN-GARCIA, SOCORRO FAMILY CHILD CARE		FACILITY NUMBER:	543908213
ADMINISTRATOR:	MARROQUIN-GARCIA, SOCORRO		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(559) 280-2754
CITY:	VISALIA	STATE: CA	ZIP CODE:	93292
CAPACITY:	14	CENSUS: 9	DATE:	01/22/2021
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Socorro Marroquin-Garcia		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Staff handle child in care in a rough manner.

Children are left unsupervised while in care.

INVESTIGATION FINDINGS:

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On 1/22/2021, Licensing Program Analyst (LPA) Ruby Ocegueda conducted an in-person complaint inspection. LPA met with licensee Socorro Marroquin-Garcia in order to discuss complaint closure and deliver the findings to the above complaint allegations. Upon arriving LPA conducted Covid-19 safety screening questions and observed all recommended common-sense safety precautions. LPA took a census and toured the facility.

During the course of this investigation, LPA Ocegueda conducted interviews of the Reporting Party (RP), Licensee, staff, parent(s), child(ren) and reviewed facility records. This agency has investigated the complaint allegations stating that “staff handle child in care in a rough manner” and “children are left unsupervised while in care”. The Department has found that the complaint was SUBSTANTIATED, meaning the preponderance of evidence standard has been met.

Report continued on to 9099-C

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Michael Duarte	TELEPHONE: (559) 650-7874
LICENSING EVALUATOR NAME: Ruby Ocegueda	TELEPHONE: (559) 341-5808
LICENSING EVALUATOR SIGNATURE:	DATE: 01/22/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 04-CC-20201029151500

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: MARROQUIN-GARCIA, SOCORRO FAMILY CHILD CARE	FACILITY NUMBER: 543908213
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/22/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 01/25/2021 Section Cited CCR 102423(a)(1)	1 2 3 4 5 6 7	Personal Rights. (a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee ...(1)To be treated with dignity in his/her personal relationship with staff and other persons.	1 2 3 4 5 6 7	Licensee stated that she will prepare a written statement on how she and assistants will treat chlidren in care as it pertains to ensuring Personal Rights requirements. This statement will be provided to the Department by POC date 1/25/2021.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by: interviews and observation from witnesse(s). Licensee was observed placing an infant in care into a “play yard” in a rough manner. This poses an immediate risk to the health, safety and personal rights to children in care.	8 9 10 11 12 13 14
Type A 01/25/2021 Section Cited CCR 102417(a)	1 2 3 4 5 6 7	Operation of a Family Child Care Home - The licensee shall be present in the home and shall ensure that children in care are supervised at all times. This requirement was not met as evidenced by: interviews and observation from witnesse(s).	1 2 3 4 5 6 7	Licensee stated that she will prepare a written statement on how she and assistants will provide supervision as it pertains to the regualtion requirement. This written statement will be provided to the Department by POC date: 1/25/2021
	8 9 10 11 12 13 14	Licensee left an infant child to cry without attending to him/her for up to approximately 25 minutes, producing a lack of supervision. This poses an immediate risk to the health, safety and or personal rights of children in care.	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Michael Duarte	TELEPHONE: (559) 650-7874
LICENSING EVALUATOR NAME: Ruby Ocegueda	TELEPHONE: (559) 341-5808
LICENSING EVALUATOR SIGNATURE:	DATE: 01/22/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 04-CC-20201029151500

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: MARROQUIN-GARCIA, SOCORRO FAMILY CHILD CARE	FACILITY NUMBER: 543908213
	VISIT DATE: 01/22/2021

NARRATIVE

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Report continued from previous 9099 page

Per Title 22, Division 12, Chapter 3 of the California Code of Regulations, the following deficiencies were cited today (see 9099-D).

An exit interview was conducted with licensee Socorro Marroquin-Garcia and a copy of Appeal Rights were provided.

A copy of LIC 9224 (Acknowledgement of Receipt of Licensing Reports) was provided to licensee and instructions on how to complete this form was reviewed with licensee. A copy of this report must be made available to all parents of currently enrolled children and to the parents of any newly enrolled children for the next 12 months.

LIC 9213 NOTICE OF SITE VISIT FORM IS REQUIRED TO BE POSTED FOR 30 DAYS.

SUPERVISOR'S NAME: Michael Duarte	TELEPHONE: (559) 650-7874
LICENSING EVALUATOR NAME: Ruby Ocegueda	TELEPHONE: (559) 341-5808
LICENSING EVALUATOR SIGNATURE:	DATE: 01/22/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2021

LIC9099 (FAS) - (06/04)

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