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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 543909572
Report Date: 08/26/2019
Date Signed: 08/26/2019 03:51:32 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2019 and conducted by Evaluator Jessika Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20190822084936
FACILITY NAME:GONZALEZ, STEPHANIE FAMILY CHILD CAREFACILITY NUMBER:
543909572
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 8DATE:
08/26/2019
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Stephanie Gonzalez - Licensee TIME COMPLETED:
04:05 PM
ALLEGATION(S):
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Licensee inappropriately restrained day-care children.
Day care operates over capacity.

INVESTIGATION FINDINGS:
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On this date, Licensing Program Analyst (LPA) Jessika Thompson arrived at facility to conduct an unannounced complaint inspection. The purpose of this inspection was to gather information to investigate the above allegation. LPA met with Licensee Stephanie Gonzalez who accompanied LPA during a tour of facility. A census was taken and LPA explained the allegation with the Licensee.

During today's inspection, LPA observed Child #1 strapped inside an infant-toddler rocker within the day-care room. Additionally, LPA observed Child #2 strapped inside of a highchair/booster seat. The licensee stated she was speaking with an Early Stars representative, who was present when the LPA arrived, so she placed the children inside of the aforementioned devices to keep them secure while she spoke with the representative. The licensee approximated the children were strapped in the above listed devices for roughly 20 minutes. (Continued on LIC809-C)
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Diana deLeonTELEPHONE: (559) 650-7854
LICENSING EVALUATOR NAME: Jessika ThompsonTELEPHONE: 559-341-4622
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 04-CC-20190822084936
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: GONZALEZ, STEPHANIE FAMILY CHILD CARE
FACILITY NUMBER: 543909572
VISIT DATE: 08/26/2019
NARRATIVE
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LPA informed the licensee that infant-toddler rockers are not permitted for day-care usage, and that highchair booster seats should only be used for feeding infants, not as a means of restriction or for security purposes.

Additionally, upon review of the Licensee attendance logs, it was found that on 8/01/19, the licensee cared for up to nine children for several hours throughout the day. Records also reflect that on 08/06/19, the licensee cared for up to ten children for several hours throughout the day. During today's inspection, the licensee acknowledged that she has operated over her licensed capacity on several different occasions, mainly during summer months.

Based upon observations, records review and information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

In exit interview the licensee was advised of appeals rights and was provided with Appeals Rights. Licensee was also advised that this report with Type A Deficiencies must be posted for 30 days where parents may easily view and filed in facility file for public review for 3 years.

Licensee is advised to make this licensing report accessible to the public and to provide copies of this licensing report and 809D with Type A citation to parents/legal guardians of children in care and to parents/legal guardians of children newly enrolled at the facility during the next 12 months. Licensee is to keep verification of receipt (LIC9224) in each child's file at the facility. An LIC9224 and Assembly Bill 633 fact sheet was provided to licensee on this date.

LIC 9213 NOTICE OF SITE VISIT FORM IS REQUIRED TO BE POSTED FOR 30 DAYS

SUPERVISOR'S NAME: Diana deLeonTELEPHONE: (559) 650-7854
LICENSING EVALUATOR NAME: Jessika ThompsonTELEPHONE: 559-341-4622
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2019
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 04-CC-20190822084936
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: GONZALEZ, STEPHANIE FAMILY CHILD CARE
FACILITY NUMBER: 543909572
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/26/2019
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/06/2019
Section Cited
CCR
102423(a)(2)
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Personal Rights. Each child shall be accorded safe, healthful and comfortable accommodations, furnishing and equipment. This requirement was not met, as evidenced by LPA's observations. During today's inspection,
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The licensee removed both children from their respective devices when asked to do so by LPA. Licensee stated she will watch Community Care Licensing Video titled, "Children's Personal Rights in Child Care Homes" . This video can be accessed by visiting the following website: ccld.childcarevideos.org
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LPA observed Child #1 strapped inside an infant-toddler rocker within the day-care room. Additionally, LPA observed Child #2 strapped inside of a highchair/booster seat within the day-care room. The licensee stated she was speaking with an Early Stars representative, who was present when the LPA arrived, so she placed the children inside of the aforementioned devices to keep them secure while she spoke with the representative. The licensee approximated the children were strapped in the above listed devices for roughly 20 minutes. This poses a potential risk to the health, safety, or personal rights risk to children in care.
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Licensee stated she will also write a statement addressing how she ensure the personal rights of children in her care are protected at all times going forward. This statement shall be submitted to the Fresno Community Care Licensing office by 09/06/19.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Diana deLeonTELEPHONE: (559) 650-7854
LICENSING EVALUATOR NAME: Jessika ThompsonTELEPHONE: 559-341-4622
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2019
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2019
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 04-CC-20190822084936
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: GONZALEZ, STEPHANIE FAMILY CHILD CARE
FACILITY NUMBER: 543909572
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/26/2019
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/06/2019
Section Cited
CCR
102416.5
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Staffing Ratio and Capacity. The capacity specified on the license shall be the maximum number of children for whom care may be provided at any one time. This requirement was not met, as evidenced by records review conducted by LPA, and Licensee's verbal confirmation.
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Licensee stated she will watch Community Care Licensing (CCL) Video titled, "How Many Children Can Attend my Family Child Care Home." This video can be accessed by visiting the following website: ccld.childcarevideos.org
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Upon review of Licensee's attendance logs today, LPA found that the licensee cared for up to nine children on 08/01/19, and up to ten children on 08/06/19. Additionally, during today's inspection, the licensee confirmed she has operated over her licensed capacity on several occasions in the past. This poses an immediate risk to the health, safety or personal rights of children in care.
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Licensee stated she will also write a statement addressing the methods adopted to ensure she operates within her capacity of eight children going forward. This statement shall be submitted to the Fresno Community Care Licensing office by 09/06/19.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Diana deLeonTELEPHONE: (559) 650-7854
LICENSING EVALUATOR NAME: Jessika ThompsonTELEPHONE: 559-341-4622
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2019
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2019
LIC9099 (FAS) - (06/04)
Page: 3 of 5