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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 543910085
Report Date: 03/11/2025
Date Signed: 03/11/2025 11:11:10 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2025 and conducted by Evaluator Jose Ruiz
COMPLAINT CONTROL NUMBER: 57-CC-20250127120025
FACILITY NAME:GARCIA, SILVIA & HUGO FAMILY CHILD CAREFACILITY NUMBER:
543910085
ADMINISTRATOR:GARCIA, SILVIA & HUGOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 586-4061
CITY:LINDSAYSTATE: CAZIP CODE:
93247
CAPACITY:14CENSUS: 9DATE:
03/11/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Sylvia and Hugo GarciaTIME COMPLETED:
11:20 AM
ALLEGATION(S):
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9
Licensee did not provide a document to an authorized representative and/or access to the daycare by a child's parent.
Licensee provided care to a child for longer than 24 hours.
INVESTIGATION FINDINGS:
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On 03/11/25 Licensing Program Analysts (LPAs) Jose Ruiz and Denisia Jimenez arrived to the licensed facility to deliver investigation findings regarding the aforementioned allegations. The investigation consisted of a review of records, received documents, interviews with relevant parties, licensee's statements and a review of additional corroborative information.
Concerning the first allegation, it was determined that a child's authorized representative had arrived at the licensed facility and requested contract and policies of the daycare pertaining to his child, but the licensee shut the door and waited for law enforcement. The document was subsequently provided after law enforcement arrived. It was not determined whether a health and safety risk was factored into the reason why the licensees did not provide the document upon initial request. Therefore, there is no preponderance of evidence that indicates whether the licensee's actions to deny adult #2 access to the facility due to health and safety concerns.
Regarding allegation #2, it was determined that child #1 was cared for by the licensees for a period of more than 24 hours continuously from 12:00 AM Saturday 1/18/2025 through 2:30 PM Sunday 1/19/2025.
(Continue on LIC9099-C)
Unsubstantiated
Estimated Days of Completion: 60
SUPERVISORS NAME: Scott Herring
LICENSING EVALUATOR NAME: Jose Ruiz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 57-CC-20250127120025
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: GARCIA, SILVIA & HUGO FAMILY CHILD CARE
FACILITY NUMBER: 543910085
VISIT DATE: 03/11/2025
NARRATIVE
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However, investigation statements revealed that the care was performed during the weekend and outside the stated hours of operation. It is noted that child #1 is listed on the facility roster as a day-care child.

Some statements appeared to affirm that one of the authorized representatives of child #1 had requested the licensees to provide care for the weekend continuously due to an emergency event and as a favor, the department was not able to obtain verifiable information from other sources to corroborate that day-care services being provided or whether compensation was received. There is not sufficient evidence to support the allegation that the licensees were providing day-care services to the child for monetary purposes.


Although the above allegations may have happened or are valid, there is not a preponderance of evidence at this time to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiency cited. Exit interview was conducted with the licensee.

A copy of the report and appeal rights were provided to licensee, Silvia Garcia

SUPERVISORS NAME: Scott Herring
LICENSING EVALUATOR NAME: Jose Ruiz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2