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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 543911244
Report Date: 04/14/2022
Date Signed: 04/14/2022 02:41:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/07/2022 and conducted by Evaluator Theresa Marquez
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20220207114340
FACILITY NAME:MADRIGAL, MARGARITA FAMILY CHILD CAREFACILITY NUMBER:
543911244
ADMINISTRATOR:MADRIGAL, MARGARITAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 623-9282
CITY:VISALIASTATE: CAZIP CODE:
93277
CAPACITY:14CENSUS: 9DATE:
04/14/2022
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Margarita MadrigalTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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9
Day-care child sustained injuries while in care.

Licensee failed to provide adequate food service.

Licensee failed to provide a safe and comfortable environment for child in care.
INVESTIGATION FINDINGS:
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On 4/14/2022, Licensing Program Analyst (LPA) Theresa Marquez provided complaint findings regarding the above allegations. LPA met with licensee Margarita Madrigal. Assistant Maria Rodriguez was also present.

During the course of the investigation, LPA conducted interviews with staff and parents. Interviews revealed there was insufficient information to determined that licensee failing to provide a safe and comfortable enviroment resulted in Child #1 sustaining injuries while in care. Based on conflicting information, it is undetermined if a child's weight loss was due to inadequate food service.

Although the allegations may have happened or are valid, there is not a preponderance of the evidence that violations occurred; therefore, the above allegations are unsubstantiated. Per California Code of Regulations, Title 22, Division 12, Chapter 3, no deficiencies were cited on this report. An exit interview was conducted and report was reviewed with the licensee Margarita Madrigal. A copy of Appeal Rights and the Notice of Site Visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Susie FanningTELEPHONE: (559) 650-7890
LICENSING EVALUATOR NAME: Theresa MarquezTELEPHONE: (559) 341-7123
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/07/2022 and conducted by Evaluator Theresa Marquez
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20220207114340

FACILITY NAME:MADRIGAL, MARGARITA FAMILY CHILD CAREFACILITY NUMBER:
543911244
ADMINISTRATOR:MADRIGAL, MARGARITAFACILITY TYPE:
810
ADDRESS:325 W ELKHORN AVETELEPHONE:
(559) 623-9282
CITY:VISALIASTATE: CAZIP CODE:
93277
CAPACITY:14CENSUS: 9DATE:
04/14/2022
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Margarita MadrigalTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
Licensee failed to meet child’s diapering needs.

Licensee used inappropriate discipline method.
INVESTIGATION FINDINGS:
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On 4/14/2022, Licensing Program Analyst (LPA) Theresa Marquez provided complaint findings regarding the above allegations. LPA met with licensee Margarita Madrigal. Assistant Maria Rodriguez was also present.

During the course of the investigation, LPA conducted interviews with staff and parents. The investigation revealed licensee failed to follow parents instructions in treating Child #1 diaper rash. Licensee confined Child #1 hands to prevent the child from scratching at Child #1 infected ear.
Based on the information obtained during the investigation, there is a preponderance of the evidence to prove licensee failed to meet child's diapering needs and used inappropriate discipline method, therefore, the allegations are substantiated.
Per California Code of Regulation Title 22, Division 12, Chapter 1, the following deficiencies was cited (continued on LIC9099-D).
An exit interview was conducted and this report was reviewed with the Margarita Madrigal. A copy of Appeal Rights and the Notice of Site Visit was given and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Susie FanningTELEPHONE: (559) 650-7890
LICENSING EVALUATOR NAME: Theresa MarquezTELEPHONE: (559) 341-7123
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20220207114340
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: MADRIGAL, MARGARITA FAMILY CHILD CARE
FACILITY NUMBER: 543911244
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/14/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/29/2022
Section Cited
CCR
102423(a)(2)
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PERSONAL RIGHTS -Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee. These rights include, but are not limited to, the following: To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.
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Child #1 is not longer enrolled at this day care home. Licensee is to submit a plan to licensing addressing how she will ensure the toileting needs of children in care are adequately met at all times. This plan is to be submitted to the Fresno Community Care Licensing Department by 4/29/2022.
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This requirement was not met as evidenced by staff interviews. Licensee did not follow parents instructions in treating Child #1 diaper rash. This poses a potential risk to the health, safety or personal rights to children in care.
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Type B
04/29/2022
Section Cited
CCR
102423(A)(4)
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PERSONAL RIGHTS - Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee. These rights include, but are not limited to, the following: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature.
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Licensee is to review the licensing video CHILDREN'S PERSONAL RIGHTS IN CHILD CARE.
Licensee is to submit to the Fresno licensing office a written statement she reviewed and understands the above noted video by 4/29/2022.
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This requirement was not met as evidenced by staff interviews. Licensee confined Child #1 hands to prevent the child from scratching at Child #1 infected ear. This poses a potential risk to the health, safety or personal rights to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Susie FanningTELEPHONE: (559) 650-7890
LICENSING EVALUATOR NAME: Theresa MarquezTELEPHONE: (559) 341-7123
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3