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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 561700572
Report Date: 06/19/2025
Date Signed: 06/19/2025 01:03:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2025 and conducted by Evaluator Veronica Diaz
COMPLAINT CONTROL NUMBER: 17-CC-20250616082415
FACILITY NAME:KINDERCARE LEARNING CENTER WLVFACILITY NUMBER:
561700572
ADMINISTRATOR:SARAH HUTSONFACILITY TYPE:
850
ADDRESS:917 HAMPSHIRE RDTELEPHONE:
(805) 495-0851
CITY:WESTLAKE VILLAGESTATE: CAZIP CODE:
91361
CAPACITY:90CENSUS: 20DATE:
06/19/2025
UNANNOUNCEDTIME BEGAN:
11:16 AM
MET WITH:Cruz DominguezTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff are not ensuring children's immunization records are up to date.
Staff immunization's are not up to date.
INVESTIGATION FINDINGS:
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On 6/19/25 Licensing Program Analyst's (LPAs) Veronica Diaz and Cynthia Alvarez conducted an unannounced complaint inspection of the above-mentioned allegation. LPAs met with site director Cruz Dominguez and advised them for the purpose for this inspection. Together with the director, LPAs toured the facility inside and outside. At the time of inspection there were 20 children in the care of 6 staff.

The Department received a complaint alleging staff are not ensuring children's and staff immunization records are up to date. LPA conducted interview with director and reviewed children and staff records.

Based on LPAs review of children and staff records LPAs observed missing vaccinations requirements are not being updated, the preponderance of evidence standard has been met, therefore the above allegation(s) is found SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 or Health and Safety Code, Today's visit technical violations is being given.

Continued LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Susana MartinezTELEPHONE: (805) 562-0400
LICENSING EVALUATOR NAME: Veronica DiazTELEPHONE: (805) 562-0400
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20250616082415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: KINDERCARE LEARNING CENTER WLV
FACILITY NUMBER: 561700572
VISIT DATE: 06/19/2025
NARRATIVE
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Exit interview and review of report was conducted with Director Cruz Dominguez
Notice of Site visit was provided and must remain posted for the next 30 days.
Appeal rights given
SUPERVISOR'S NAME: Susana MartinezTELEPHONE: (805) 562-0400
LICENSING EVALUATOR NAME: Veronica DiazTELEPHONE: (805) 562-0400
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2