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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 561711699
Report Date: 02/06/2025
Date Signed: 02/06/2025 12:17:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/01/2024 and conducted by Evaluator Laura Carone
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20241101162101
FACILITY NAME:CROSS ROADS CHILDREN'S CENTERFACILITY NUMBER:
561711699
ADMINISTRATOR:MICHELLE GORDONFACILITY TYPE:
850
ADDRESS:2372 ERRINGER ROADTELEPHONE:
(805) 526-2887
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93065
CAPACITY:120CENSUS: 61DATE:
02/06/2025
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Michelle GordonTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff yells at children
INVESTIGATION FINDINGS:
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On February 6, 2025 at 10:20 AM Licensing Program Analyst (LPA) Laura Carone conducted an unannounced inspection to conclude investigation for the above allegation. LPA met with Director, Michelle Gordon and explained the purpose of the visit. LPA conducted a tour of the facility inside and outside with Director. LPA observed a total of 61 children under the care and supervision of 13 staff. There are 7 preschool classrooms.

Parents interviewed expressed being happy with the care and supervision their children receive at the center. A teacher was placed on a written performance improvement plan on 09/04/2024 due to conflicts with co-workers and job performance. The conflicts and performance issues continued. After extensive training by the Director, teacher was terminated on 10/31/204. Director reported the incident to the Department on 11/05/2024 along with dcomentation. The Director informed the parents of the teacher no longer being employed at the center through the Procare App. The actions the center took were appropriate. No citations
CONTINUED ON LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Laura Carone
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20241101162101
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CROSS ROADS CHILDREN'S CENTER
FACILITY NUMBER: 561711699
VISIT DATE: 02/06/2025
NARRATIVE
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issued. Notice of Site Visit (LIC9213) will be posted. The notice shall be posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty. Appeal rights given LIC9058.
Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED

Exit interview conducted with Director, Michelle Gordon and a copy was given.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Laura Carone
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
LIC9099 (FAS) - (06/04)
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