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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 561711699
Report Date: 11/20/2023
Date Signed: 11/20/2023 11:20:43 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2023 and conducted by Evaluator Laura Villanueva
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20230811163416
FACILITY NAME:CROSS ROADS CHILDREN'S CENTERFACILITY NUMBER:
561711699
ADMINISTRATOR:MICHELLE GORDONFACILITY TYPE:
850
ADDRESS:2372 ERRINGER ROADTELEPHONE:
(805) 526-2887
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93065
CAPACITY:120CENSUS: 43DATE:
11/20/2023
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Michelle GordonTIME COMPLETED:
11:35 AM
ALLEGATION(S):
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Children diapers are not changed in timely manner.
Facility staff not providing adequate food service to children in care.
Facility staff not providing adequate supervision to children in care.
INVESTIGATION FINDINGS:
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On November 20, 2023 at 10:15 AM, Licensing Program Analysts (LPAs) Laura Villanueva and Veronica Diaz conducted an unannounced inspection to conclude the investigation for the allegations. LPAs met with Director Michille Gordon explained the purpose of the visit. LPAs toured the facility with the director both inside and outside. There were 11 staff present with 43 children.

Complaint investigation included two unannounced visits on 08/17/2023 and 11/20/2023. During these two visits, LPAs did not observe any evidence corroborating the above allegations. LPAs conducted a thorough inspection of the child care facility and interviewed the facility Director, Michelle Gordon and staff. Director Michelle Gordon and staff denied the above allegations. Parents interviewed were satisfied with the care and supervision of their children. Although these allegations may have occurred, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore, the allegations listed above are deemed UNSUBSTANTIATED. No deficiencies were cited during today's visit. Appeal rights were given.
CONTINUED ON LIC 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: George MingleTELEPHONE: (805) 562-0411
LICENSING EVALUATOR NAME: Laura VillanuevaTELEPHONE: (805) 722-5138
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20230811163416
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CROSS ROADS CHILDREN'S CENTER
FACILITY NUMBER: 561711699
VISIT DATE: 11/20/2023
NARRATIVE
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A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the director, Michelle Gordon.
SUPERVISOR'S NAME: George MingleTELEPHONE: (805) 562-0411
LICENSING EVALUATOR NAME: Laura VillanuevaTELEPHONE: (805) 722-5138
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2