<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566207599
Report Date: 08/06/2025
Date Signed: 08/14/2025 09:40:03 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2025 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250505161920
FACILITY NAME:ORTIZ FCC AKA OCEAN STAR FAMILY DAY CARE, INCFACILITY NUMBER:
566207599
ADMINISTRATOR:CELIA ORTIZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 208-2136
CITY:PORT HUENEMESTATE: CAZIP CODE:
93041
CAPACITY:14CENSUS: 0DATE:
08/06/2025
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Celia OrtizTIME COMPLETED:
04:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
License - Over capacity
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On August 6, 2025 Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection at the above-mentioned Family Child Care Home to conclude a complaint investigation. LPA spoke with licensee Celia Ortiz and informed them the purpose of the inspection.

The allegation of License- Over capacity, could not be corroborated. A sampling of attendance sheets revealed the facility was not over capacity. Further, parent interviews revealed they had not witnessed the facility to be over capacity. During LPA's initial visit LPA did not observe the facility to be over capacity.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Report was reviewed with licensee Celia Ortiz. Notice of site visit was given.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 1