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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566211203
Report Date: 05/27/2020
Date Signed: 05/27/2020 11:25:18 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/28/2020 and conducted by Evaluator Laura Villanueva
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20200228082112
FACILITY NAME:MULLER FAMILY CHILD CAREFACILITY NUMBER:
566211203
ADMINISTRATOR:SUSANA MULLERFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 382-1739
CITY:OXNARDSTATE: CAZIP CODE:
93035
CAPACITY:14CENSUS: 6DATE:
05/27/2020
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Susana MullerTIME COMPLETED:
11:40 AM
ALLEGATION(S):
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9
Staff pulled child's hair.
Staff inappropriately punished day care child.
INVESTIGATION FINDINGS:
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On May 27, 2020 at 11:00 AM, Licensing Program Analyst (LPA) Laura Villanueva made an unannounced telephone call to Licensee to conclude a complaint investigation. LPA met with Susana Muller and advised her the purpose of the inspection. LPA advised licensee that due to COVID-19 and Department of Public Health (DPH) guidelines of social distancing, a tele-inspection will occur. LPA confirmed with licensee that she had video capabilities with her phone and switched to Facetime to conduct the inspection.

The findings are based on LPA observations, interviews with Licensee and parents. LPA made visits to the facility on 2/21/20, 3/5/20, and 3/13/20 with no evidence of the allegations. Licensee informed LPA of issues she had with C1. C1 was having angry outbursts, using foul language, and hitting other children. Licensee stated that she tried to terminate services for him, but the parent kept bringing him back to day care. Parents are satisfied with the care and supervision their children receive at the child care. Parents are especially satisfied with the child care hours of operation. Child care is open every day.
(Continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: George MingleTELEPHONE: (805) 562-0410
LICENSING EVALUATOR NAME: Laura VillanuevaTELEPHONE: (805) 722-5138
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 17-CC-20200228082112
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: MULLER FAMILY CHILD CARE
FACILITY NUMBER: 566211203
VISIT DATE: 05/27/2020
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

“Exit interview was conducted with Susana Muller via tele-inspection, during which the report and appeal rights were explained. This report along with a copy of the appeal rights will be sent to Susana Muller via email with a read receipt or confirmation of receipt of email, which will act as the licensee's signature.”
SUPERVISOR'S NAME: George MingleTELEPHONE: (805) 562-0410
LICENSING EVALUATOR NAME: Laura VillanuevaTELEPHONE: (805) 722-5138
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2020
LIC9099 (FAS) - (06/04)
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