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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566211277
Report Date: 11/22/2022
Date Signed: 11/22/2022 02:28:58 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/01/2022 and conducted by Evaluator Rona Chavez
COMPLAINT CONTROL NUMBER: 17-CC-20220901120758
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTER VENFACILITY NUMBER:
566211277
ADMINISTRATOR:ROSA VALENCIAFACILITY TYPE:
830
ADDRESS:1000 COUNTY SQUARE DRIVETELEPHONE:
(805) 658-1230
CITY:VENTURASTATE: CAZIP CODE:
93003
CAPACITY:30CENSUS: 18DATE:
11/22/2022
UNANNOUNCEDTIME BEGAN:
12:52 PM
MET WITH:Rosa ValenciaTIME COMPLETED:
02:48 PM
ALLEGATION(S):
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Ratio - Facility is operating out of Ratio
Personal Rights - Staff do not properly supervise infants
Personal Rights - Infant sustained injury while in care.
INVESTIGATION FINDINGS:
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On 11/22/2022 at 12:52 PM, Licensing Program Analyst (LPA) Rona Chavez conducted an unannounced complaint inspection to conclude the investigation of the above allegation. LPA Chavez met with Director Rosa Valencia and explained the purpose of the inspection. Director and LPA Chavez conducted a tour of the center inside and out. There were 18 children present.

The allegations stated that infant classroom was operating out of ratio and that Child 1(C1) sustained injures due to staff not properly supervising the children. The investigation included two (2) unannounced inspections, interviews with staff and past and present parents, director, and record review.
During interview with staff and parents it was stated that frequently especially in the morning at drop off there is one staff watching more than four infants.

LIC 9099C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Ana TolentinoTELEPHONE: (805) 562-0437
LICENSING EVALUATOR NAME: Rona ChavezTELEPHONE: (424) 299-1480
LICENSING EVALUATOR SIGNATURE:

DATE: 11/22/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 17-CC-20220901120758
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER VEN
FACILITY NUMBER: 566211277
VISIT DATE: 11/22/2022
NARRATIVE
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 Interviews also confirmed that during drop off and pick up times, nap time and during low staffing, children were being strapped into a buggy and sitting in the reception area for an unknown amount of time. Interviews and documentation show C1 sustained injuries of scratches and a bite. During this time, staff members will watch the door and take payments and continue to work. During the time C1 was restrained in the buggy, C1 sustained injury. Interview with the Director confirmed that the children are in sometimes the buggy at reception. Review of documentation also confirmed injuries to C1.

During the course of the inspection facility was clean and cleaning protocols were reviewed and found facility to be following proper cleaning protocols.

Based on LPAs observations, interviews and document review the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. Two (2) Type A deficiencies for 101223(a)(2) Personal Rights and 10146.5(b) was cited today.

LPA Chavez informed Director Rosa Valencia that this report dated 11/22/2022 document(s) 2 Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Chavez informed the director to provide a copy of this licensing report dated 11/22/2022 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview was conducted with Rosa Valencia. The Notice of Site Visit (LIC9213) was posted. The notice shall be posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty.


Web site address to obtain forms, review quarterly updates, review Title 22 & Health & Safety Codes is: https://www.cdss.ca.gov/inforesources/child-care-licensing
SUPERVISOR'S NAME: Ana TolentinoTELEPHONE: (805) 562-0437
LICENSING EVALUATOR NAME: Rona ChavezTELEPHONE: (424) 299-1480
LICENSING EVALUATOR SIGNATURE:

DATE: 11/22/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 17-CC-20220901120758
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER VEN
FACILITY NUMBER: 566211277
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/22/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/22/2022
Section Cited
CCR
101223(a)(2)
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101223 - Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights....(2) To be accorded safe, healthful and comfortable accommodations...

The requirement was not met as evidenced by:
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Director will submit a written plan of correction stating measures to be taken in order to be in compliance with Title 22 Regulations and avoid any personal rights violations by 12/22/2022 via fax (805) 685-1820, mail, or email to rona.chavez@dss.ca.gov
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Based on LPA interviews and documentation it was confirmed that (1) children from infant program were restrained in a buggy at reception and (2) confirmed child sustained injuries.
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Type A
11/22/2022
Section Cited
CCR
10146.5(b)
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101416.5 - Staff-Infant Ratio
(b)There shall be a ratio of one teacher for every four infants in attendance.
The requirement was not met as evidenced by:
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Correct Immediately.

Please submit a written plan of correction to Licensing for review by 12/22/2022 explaining how this violation will not be repeated. via fax (805) 685-1820, mail, or email to rona.chavez@dss.ca.gov
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LPAs interviews revealed staff in the infant program have supervised more than 4 infants alone on more than one occasion which poses an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Ana TolentinoTELEPHONE: (805) 562-0437
LICENSING EVALUATOR NAME: Rona ChavezTELEPHONE: (424) 299-1480
LICENSING EVALUATOR SIGNATURE:

DATE: 11/22/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3