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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566211278
Report Date: 05/07/2021
Date Signed: 05/07/2021 02:29:31 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2021 and conducted by Evaluator Jill M Hazelhofer-Laxo
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20210219145215
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTER VENFACILITY NUMBER:
566211278
ADMINISTRATOR:ROSA VALENCIAFACILITY TYPE:
850
ADDRESS:1000 COUNTY SQUARE DRIVETELEPHONE:
(805) 658-1230
CITY:VENTURASTATE: CAZIP CODE:
93003
CAPACITY:110CENSUS: 34DATE:
05/07/2021
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Rosa ValenciaTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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9
Staff handled day care child in a rough manner resulting in injury
Staff used an inappropriate form of punishment for day care child
INVESTIGATION FINDINGS:
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On 05/07/2021, at 11:45 a.m., Licensing Program Analyst (LPA) Jill Laxo conducted an unannounced inspection to conclude the complaint investigation on allegations received on 02/19/2021. Due to COVID-19 and Department of Public Health (DPH) guidelines of social distancing, a tele-inspection was conducted via FaceTime. The nature and purpose of the inspection was discussed with Director Rosa Valencia. There were 3 children and 3 teachers in the preschool program at the time of inspection.

The allegations claimed a staff member handled a day care child in a rough manner resulting in injury and staff used an inappropriate form of punishment for day care child. Investigation included email correspondence, incident reports, individual action plans, photograph and video review, interviewing complainant, director, staff members, and parents of both children previously and currently in care. Seven staff members were interviewed and stated the they had never witnessed a staff handling a child in a rough manner, nor any staff member using an inappropriate form of punishment. Staff stated the policy is to redirect children, not to use time out or punishment.

Parents interviewed stated they have never witnessed a staff member handle a child in a rough manner. The video, photograph and record review evidence does not support the allegations. Although these allegations may have occurred, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore, the allegations listed above are deemed UNSUBSTANTIATED.

Exit interview conducted with Director Rosa Valencia. Notice of Site Visit has been posted (LIC9213). The notice shall be posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty. Web site address to obtain forms, review quarterly updates, review Title 22 & Health & Safety Codes is: https://www.cdss.ca.gov/inforesources/child-care-licensing
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Ana TolentinoTELEPHONE: (805) 562-0347
LICENSING EVALUATOR NAME: Jill M Hazelhofer-LaxoTELEPHONE: (805) 635-5097
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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