566211278-10-13-2023-17-CC-ATOO-CWSTNV-20231020145318

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 566211278
Report Date: 10/13/2023
Date Signed: 10/13/2023 10:51:33 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2023 and conducted by Evaluator Susana Martinez

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20230714123721

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER VEN		FACILITY NUMBER:	566211278
ADMINISTRATOR:	ROSA VALENCIA		FACILITY TYPE:	850
ADDRESS:	1000 COUNTY SQUARE DRIVE		TELEPHONE:	(805) 658-1230
CITY:	VENTURA	STATE: CA	ZIP CODE:	93003
CAPACITY:	110	CENSUS: 32	DATE:	10/13/2023
		UNANNOUNCED	TIME BEGAN:	09:06 AM
MET WITH:	Rosa Valencia		TIME COMPLETED:	11:06 AM

ALLEGATION(S):

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Staff handled day care child in a rough manner.

INVESTIGATION FINDINGS:

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On October 13, 2023 Licensing Program Analyst (LPA) Susana Martinez conducted an unannounced inspection to deliver the findings of the above mentioned allegation stating that staff (S1) handled a day care child in a rough manner. LPA met with director Rosa Valencia and advised her of the purpose for the inspection. Together with the director, LPA toured the facility inside and outside. At the time of inspection there were 32 children in the care of 4 staff members.

LPA conducted interviews with the reporting party (RP), staff, parents of children in care and children interviews. LPA contacted the RP who stated there are no major concerns with the staff (S1) because S1 communicates well, seems patient, and is kind. RP states there are no feelings of concern, but wanted to make the report as a precaution just in case something is going on. LPA interviewed the director who denies any parent/staff approaching her regarding any concerns. LPA asked director if she has ever witnessed staff members handle children in a rough manner. Director stated No, If I did they wouldn't be here.
Continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: George Mingle	TELEPHONE: (805) 562-0411
LICENSING EVALUATOR NAME: Susana Martinez	TELEPHONE: 805-689-4212
LICENSING EVALUATOR SIGNATURE:	DATE: 10/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20230714123721

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER VEN	FACILITY NUMBER: 566211278
	VISIT DATE: 10/13/2023

NARRATIVE

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LPA interviewed three (3) preschool staff members, including S1, and all denied witnessing a staff member mishandle a child in care. All teachers interviewed also denied handling children in a rough manner. LPA interviewed five (5) parents. All parents interviewed stated they would recommend this day-care to other families. LPA attempted to interview four (4) children in S1's classroom, but children were deemed too young to proceed with the interview.

LPA interviewed S1 directly. LPA asked S1, if they had any idea why licensing was conducting an inspection, S1 stated, "Not really". LPA asked S1 if any parents/staff approached them regarding any concerns regarding children in care, S1 stated no one has approached them. LPA asked S1 what the protocol is if children are not listening or following directions. S1 stated, "I try to re-direct what is happening. I ask why are you not listening'.,I talk to the children." S1 denied ever handling a child in a rough manner and also denied pulling child(rens) ear.

This agency has investigated the complaint alleging staff handled day care child in a rough manner. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited during today’s inspection.

Exit interview conducted, report reviewed, and copy provided to director Rosa Valencia.

THE NOTICE OF SITE VISIT WAS POSTED AS REQUIRED BY H&S CODE SEC. 1596.817. THE NOTICE OF SITE VISIT MUST REMAIN POSTED FOR 30 DAYS OR A CIVIL PENALTY OF $100.00 WILL APPLY.

SUPERVISOR'S NAME: George Mingle	TELEPHONE: (805) 562-0411
LICENSING EVALUATOR NAME: Susana Martinez	TELEPHONE: 805-689-4212
LICENSING EVALUATOR SIGNATURE:	DATE: 10/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2023

LIC9099 (FAS) - (06/04)

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