566213859-3-10-2020-17-CC-GMIE-BN7QQ8-20200330122153

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 566213859
Report Date: 03/10/2020
Date Signed: 03/10/2020 05:00:07 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/05/2020 and conducted by Evaluator Michael Avila

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20200205140458

FACILITY NAME:	CHILDREN'S LEARNING CENTER MONTESSORI		FACILITY NUMBER:	566213859
ADMINISTRATOR:	RASHIDA ISMAIL		FACILITY TYPE:	850
ADDRESS:	2993 CRESCENT WAY		TELEPHONE:	(805) 495-3903
CITY:	THOUSAND OAKS	STATE: CA	ZIP CODE:	91360
CAPACITY:	30	CENSUS: 7	DATE:	03/10/2020
		UNANNOUNCED	TIME BEGAN:	03:30 PM
MET WITH:	Rashida Ismail		TIME COMPLETED:	05:15 PM

ALLEGATION(S):

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Staff restrained daycare child.
Staff inappropriately handled a child.
Staff threaten daycare child.
Staff yells at daycare child.

INVESTIGATION FINDINGS:

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Allegations deemed UNSUBSTANTIATED. Investigation includes review of facility records, LPA observation of children interacting with staff, phone interviews with parents of children in care, interviews of children in care and staff interviews.

Licensing Program Analyst (LPA) Michael Avila made an unannounced visit for the purpose of concluding a complaint investigation into the above allegations. LPA Avila met with Licensee Rashida ismall and discussed the nature and purpose of the visit. A tour of the facility was conducted by LPA. All of the Parents who were called at random stated they are supportive and appreciate the social and educational development of their child while enrolled in the facility.

Based on the interviewed with parents, staff, children and LPAs observation on the site, although the allegations may have happened or are valid, there is not a preponderance evidence to prove the alleged violation(s) did or did not occur, therefore, the allegations are deemed UNSUBSTANTIATED.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: George Mingle	TELEPHONE: (805) 562-0410
LICENSING EVALUATOR NAME: Michael Avila	TELEPHONE: (805) 722-5133
LICENSING EVALUATOR SIGNATURE:	DATE: 03/10/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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