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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566213859
Report Date: 11/13/2024
Date Signed: 11/13/2024 11:20:51 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/05/2024 and conducted by Evaluator Veronica Diaz
COMPLAINT CONTROL NUMBER: 17-CC-20240805153940
FACILITY NAME:CHILDREN'S LEARNING CENTER MONTESSORIFACILITY NUMBER:
566213859
ADMINISTRATOR:RASHIDA ISMAILFACILITY TYPE:
850
ADDRESS:2993 CRESCENT WAYTELEPHONE:
(805) 495-3903
CITY:THOUSAND OAKSSTATE: CAZIP CODE:
91360
CAPACITY:30CENSUS: 23DATE:
11/13/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Rashida IsmailTIME COMPLETED:
10:55 AM
ALLEGATION(S):
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Staff do not ensure children are provided with adaquate care and supervision at all times.
INVESTIGATION FINDINGS:
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On 11/13/24 at 9:45 Licensing Program Analysts (LPAs) Veronica Diaz and Fernando Hernandez conducted an unannounced inspection to deliver the findings of the above-mentioned allegations. LPA met with superving teacher Tasneem Khambati and advised them of the purpose for the inspection. Supervising teacher stated the director will be in shortly. Together with the supervising teacher LPA toured the facility inside and outside. Director Rashida Ismail arrived at 10:28. At the time of inspection there were 23 children and 4 staff members.

The Department received a complaint alleging Staff do not ensure children are provided with adaquate care and supervision at all times. This investigation included 2 unannounced inspections, interviews with the complaintant, staff, and parents.

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Lissete GonzalezTELEPHONE: (805) -56-0400
LICENSING EVALUATOR NAME: Veronica DiazTELEPHONE: (805) 562-0400
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20240805153940
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CHILDREN'S LEARNING CENTER MONTESSORI
FACILITY NUMBER: 566213859
VISIT DATE: 11/13/2024
NARRATIVE
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LPA observed the center the correct number of teachers to children present on both unannounced inspections. Staff present, were qualified in their roles, displayed knowledge of protocols in providing care and supervision. Staff denied the allegation of not ensuring children are provided with adequate care and supervision at all times. Parents interviewed shared no concerns with care and supervision. Overall, parents were satisfied with the care and supervision provided at the center.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited for today. Notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided report was reviewed. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Lissete GonzalezTELEPHONE: (805) -56-0400
LICENSING EVALUATOR NAME: Veronica DiazTELEPHONE: (805) 562-0400
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2