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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566214429
Report Date: 04/20/2020
Date Signed: 04/23/2020 02:25:52 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2020 and conducted by Evaluator Laura Villanueva
COMPLAINT CONTROL NUMBER: 17-CC-20200122115929
FACILITY NAME:MOTTARD FAMILY CHILD CAREFACILITY NUMBER:
566214429
ADMINISTRATOR:STEPHANIE MOTTARDFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 388-7659
CITY:CAMARILLOSTATE: CAZIP CODE:
93010
CAPACITY:14CENSUS: DATE:
04/20/2020
ANNOUNCEDTIME BEGAN:
03:20 PM
MET WITH:Stephanie MottardTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff did not meet the needs of children in care.
INVESTIGATION FINDINGS:
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On April 21, 2020 at 3:20 PM, Licensing Program Analyst (LPA) Laura Villanueva made an unannounced telephone call to Licensee to conclude a complaint investigation. LPA met with Stephanie Mottard and advised her the purpose of the inspection. LPA advised licensee that due to COVID-19 and Department of Public Health (DPH) guidelines of social distancing, a tele-inspection will occur. LPA confirmed with licensee that she had video capabilities with her phone and switched to Facetime to conduct the inspection.

The findings are based on LPA observations, interviews with Licensee/parents, and record review. Regarding the allegation, Licensee stated that she enrolled new infants who were adjusting to the day care. C1 started the child care on 12/10/19 and C2 started on 10/22/19. The infants cried, but staff was able to meet their needs. On 7/8/18, LPA conducted a visit finding 2 staff with 7 children and on 1/28/20, LPA observed 2 staff with 8 children. The adult to child ratios supersedes Title 22 regulations.

Continued on LIC 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: George MingleTELEPHONE: (805) 562-0410
LICENSING EVALUATOR NAME: Laura VillanuevaTELEPHONE: (805) 722-5138
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20200122115929
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: MOTTARD FAMILY CHILD CARE
FACILITY NUMBER: 566214429
VISIT DATE: 04/20/2020
NARRATIVE
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Out of 4 parents interviewed, 4 parents stated that they have no issues with care and supervision provided by Licensee and her staff. Parents stated that their children enjoy the child care.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.
SUPERVISOR'S NAME: George MingleTELEPHONE: (805) 562-0410
LICENSING EVALUATOR NAME: Laura VillanuevaTELEPHONE: (805) 722-5138
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 2