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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215587
Report Date: 08/11/2022
Date Signed: 08/17/2022 12:19:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2022 and conducted by Evaluator Michael Mathew
COMPLAINT CONTROL NUMBER: 17-CC-20220624165828
FACILITY NAME:KINDERCARE LEARNING CENTER WLVFACILITY NUMBER:
566215587
ADMINISTRATOR:SARAH HUTSONFACILITY TYPE:
830
ADDRESS:917 HAMPSHIRE ROADTELEPHONE:
(805) 494-5152
CITY:WESTLAKE VILLAGESTATE: CAZIP CODE:
91361
CAPACITY:36CENSUS: 19DATE:
08/11/2022
UNANNOUNCEDTIME BEGAN:
09:57 AM
MET WITH:Sarah HutsonTIME COMPLETED:
01:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is operating out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 8/11/2022 at, 9:10 AM Licensing Program Analysts (LPA) Michael Mathew conducted an unannounced inspection to conclude a complaint investigation and completed a COVID-19 pre-screening questions prior to entering the facility. LPA met with Director Sarah Hutson and advised her the purpose of the inspection. Director provided LPA a tour of the facility inside and out. There were 19 children and 6 staff in care at the time of the inspection.

Allegation(s) Facility is operating out of ratio. LPAs conducted two unannounced inspection one in the afternoon and one in the morning, touring the facility inside and out in the course of this investigation. LPA conducted interviews with staff, parents, and reporting party. LPA interviewed Parents who stated that facility does inform them once facility is at capacity via the KinderCare app. Staff that were interviewed stated that facility has been over ratio multiple time. LPA interviewed Reporting party who Stated that on 6/24/22 facility was over ratio 9 children to 2 teachers, LPA obtained and reviewed facility Sign in & out sheet for the infant center, which shows that facility was operating out of ratio the day of 6/24/2022.
Cont 809-C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: George MingleTELEPHONE: (805) 562-0411
LICENSING EVALUATOR NAME: Michael MathewTELEPHONE: (805) 722-5133
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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