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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215668
Report Date: 08/22/2024
Date Signed: 08/22/2024 09:58:22 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2024 and conducted by Evaluator Veronica Diaz
COMPLAINT CONTROL NUMBER: 17-CC-20240610113900
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
566215668
ADMINISTRATOR:MARLENE YBARRAFACILITY TYPE:
830
ADDRESS:2003 YOSEMITE AVENUETELEPHONE:
(805) 520-5913
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:40CENSUS: DATE:
08/22/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:TIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Day care child sustained injuries while in care due to lack of staff supervision.
Staff did not ensure that day care child was provided enough food while in care.
Staff did not ensure that day care child was provided enough liquid while in care.
INVESTIGATION FINDINGS:
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On 8/22/2024 at 9:15 Licensing Program Analysts (LPA) Veronica Diaz conducted an unannounced inspection to deliver the findings of the above-mentioned allegations. LPA met with director Marlene Ybarra assistant director Zendida Garicia Navarrete and advised them of the purpose for the inspection. Together with the director LPA toured the facility inside and outside. At the time of inspection there were 22 children and 6 staff members.

The Department received a complaint alleging day care child sustained injuries while in care due to lack of staff supervision, staff did not ensure that day care child was provided enough food while in care, and staff did not ensure that day care child was provided enough liquid while in care. This investigation included 2 unannounced inspections, records reviews, interviews with the complainant, staff, and parents.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lissete Gonzalez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20240610113900
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 566215668
VISIT DATE: 08/22/2024
NARRATIVE
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LPA observed the center the correct number of teachers to children present on both unannounced inspections, records review did not reveal any incidents regarding the allegation stated. Staff present, were qualified in their roles, displayed knowledge of protocols in providing care and supervision. Staff denied the allegation of not providing care and supervision. Parents interviewed shared no concerns with care and supervision or staff not meeting reporting requirements. Overall, parents were satisfied with the care and supervision provided at the center and have no worries about children not receiving enough food or water.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited for today. Notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided report was reviewed. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director Marlene Ybarra.
SUPERVISORS NAME: Lissete Gonzalez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2