566215668-8-27-2025-17-CC-SMAZ-DL6VFW-20250903162438

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 566215668
Report Date: 08/27/2025
Date Signed: 08/27/2025 01:12:42 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2025 and conducted by Evaluator Veronica Diaz

COMPLAINT CONTROL NUMBER: 17-CC-20250701111548

FACILITY NAME:	LEARNING EXPERIENCE, THE		FACILITY NUMBER:	566215668
ADMINISTRATOR:	MARLENE YBARRA		FACILITY TYPE:	830
ADDRESS:	2003 YOSEMITE AVENUE		TELEPHONE:	(805) 520-5913
CITY:	SIMI VALLEY	STATE: CA	ZIP CODE:	93063
CAPACITY:	40	CENSUS: 21	DATE:	08/27/2025
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Marlene Ybarra & Zenaida Garcia-Navarrete		TIME COMPLETED:	11:36 AM

ALLEGATION(S):

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Child sustained an unexplained bruise while in care.
Facility staff did not isolate children who were exhibiting signs of illness.

INVESTIGATION FINDINGS:

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On 8/27/25 Licensing Program Analyst (LPA) Veronica Diaz and Brian Fung conducted an unannounced inspection to deliver the findings of the above-mentioned allegations. LPAs met with director Marlene Ybarra and assistant director Zenaida Garcia-Navarrete and advised them of the purpose for the inspection. Together with the directors, LPA toured the facility inside and outside. At the time of inspection there were 21 infants and 6 staff members.

The Department received a complaint alleging a child sustained an unexplained bruise while in care and facility staff did not isolate children who were exhibiting signs of illness. This investigation included 2 unannounced inspections, records reviews, and interviews with the complainant, director, staff, and parents.

Contunued LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20250701111548

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: LEARNING EXPERIENCE, THE	FACILITY NUMBER: 566215668
	VISIT DATE: 08/27/2025

NARRATIVE

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During the course of the investigation, LPAs reviewed children’s records, staff records, and the facility’s illness policies and procedures. Documentation reviewed did not reveal any incidents or injuries that were unreported, nor did it show any failure to follow illness protocols. During both inspections, LPAs observed appropriate staff-to-child ratios and staff appropriately supervising children. LPAs observed that the isolation area was available and staff were aware of the procedures to separate ill children if needed.

Staff interviewed denied the allegation that a child sustained an unexplained bruise while in care or that staff failed to isolate children who were showing signs of illness. Staff demonstrated knowledge of reporting requirements and illness protocols. Parents interviewed stated they had not observed unexplained injuries on their children and had no concerns with how staff respond when children become ill. Parents also stated that children often engage in active play both inside and outside of care, which may result in minor injuries such as bruises that are not always immediately observed. This makes it unclear whether the reported bruise occurred at the facility or elsewhere. Overall, parents expressed satisfaction with the care and supervision provided at the center.

Based on LPA’s observations, record review, and interviews, there was not enough evidence to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited for today. Notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided, and the report was reviewed with director Marlene Ybarra and assistant director Zenaida Garcia-Navarrete. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025

LIC9099 (FAS) - (06/04)

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