573615117-8-30-2023-53-CC-BENN-CV9SZT-20230901141940

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 573615117
Report Date: 08/30/2023
Date Signed: 08/30/2023 09:30:50 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2023 and conducted by Evaluator Erwin Tjhia

PUBLIC

COMPLAINT CONTROL NUMBER: 53-CC-20230616143418

FACILITY NAME:	PORTSIDE MONTESSORI		FACILITY NUMBER:	573615117
ADMINISTRATOR:	HERNANDEZ, M. SMITH, M.		FACILITY TYPE:	850
ADDRESS:	2700 LINDEN ROAD		TELEPHONE:	(916) 224-2033
CITY:	WEST SACRAMENTO	STATE: CA	ZIP CODE:	95691
CAPACITY:	84	CENSUS: 58	DATE:	08/30/2023
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Rachel Delgado		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

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Staff commingles children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Erwin Tjhia met with Director, Rachel Delgado to deliver the findings of the complaint investigation regarding the above allegation. This is a licensed preschool facility with a toddler option. During the course of the investigation, LPA Tjhia conducted interviews with director, staff, parents and children, and obtained information pertaining to allegation. It was alleged that staff are commingling children. The interviews revealed that the preschoolers and the toddlers were commingled in the morning during the drop off and at the end of the day during the pick-up.

Based on the interviews and review of records the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following Title 22 Deficiency is being cited on the subsequent 9099-D pages. Upon receipt of Type A citations, Director shall post and provide copies of the LIC 9099-D for parents/guardians of children in care and for parents/guardians of newly enrolled children for the next 12 months. Licensee must also keep the signed LIC 9224, acknowledging receipt of LIC 9099-D in each child's file. Appeal Rights and Notice of Site Visit were provided.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Bettina Engelman	TELEPHONE: (916) 263-5820
LICENSING EVALUATOR NAME: Erwin Tjhia	TELEPHONE: 916-263-5744
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 53-CC-20230616143418

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: PORTSIDE MONTESSORI	FACILITY NUMBER: 573615117
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 08/30/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 08/30/2023 Section Cited CCR 101161(a)	1 2 3 4 5 6 7	101161 Limitations on Capacity (a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license…This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Director stated that they have stopped commingling children during dropped off and pick up. Director stated that she will submit the most updated schedule to LPA
	8 9 10 11 12 13 14	Based on interviews conducted it was revealed that the preschoolers and the toddlers were commingled in the morning during the drop off and at the end of the day during the pick up. This is an immediate health and safety risk to children in care. This center is a licensed preschool facility with a toddler option.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Bettina Engelman	TELEPHONE: (916) 263-5820
LICENSING EVALUATOR NAME: Erwin Tjhia	TELEPHONE: 916-263-5744
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2023 and conducted by Evaluator Erwin Tjhia

PUBLIC

COMPLAINT CONTROL NUMBER: 53-CC-20230616143418

FACILITY NAME:	PORTSIDE MONTESSORI		FACILITY NUMBER:	573615117
ADMINISTRATOR:	HERNANDEZ, M. SMITH, M.		FACILITY TYPE:	850
ADDRESS:	2700 LINDEN ROAD		TELEPHONE:	(916) 224-2033
CITY:	WEST SACRAMENTO	STATE: CA	ZIP CODE:	95691
CAPACITY:	84	CENSUS: 58	DATE:	08/30/2023
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Rachel Delgado		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

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Facility is operating out of ratio
Staff do not meet daycare child's needs

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Erwin Tjhia met with Director, Rachel Delgado to deliver the findings of the complaint investigation regarding the above allegation. This is a licensed preschool facility with a toddler option. During the course of investigation, LPA Tjhia conducted interviews with director, staff, parents and children, and obtained information pertaining to allegation. It was alleged that the facility is operating out of ratio. The interview with director and staff revealed that all classrooms followed the ratio and capacity regulation. The staff will call for supports from the director or other classroom whenever the classroom will be out of ratio. During the visit at the facility, LPA observed all classrooms were in ratio as two teachers moved in and out of the classrooms to provide supports. Parents who were interviewed stated that they never see classrooms were out of ratio nor have any concern regarding the ratio.

Report Continue on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Bettina Engelman	TELEPHONE: (916) 263-5820
LICENSING EVALUATOR NAME: Erwin Tjhia	TELEPHONE: 916-263-5744
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 53-CC-20230616143418

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: PORTSIDE MONTESSORI	FACILITY NUMBER: 573615117
	VISIT DATE: 08/30/2023

NARRATIVE

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Moreover, it was also alleged that the staff did not meet the child’s need as a child was left alone crying without teachers’ helps. Interview with director and staff revealed that teachers would attend and support the crying children by talking to them and holding their hands. During the visit at the facility, LPA observed a staff was comforting a toddler by talking and offering to walk with her. Interview with the children revealed that they like coming to the facility. Parents that were interviewed said that the teachers did their very best to support the crying children. It also revealed that none of the parents interviewed ever see a child crying for long time without teachers’ support nor have any concern regarding staff ignoring children’s needs.

Based on the information obtained throughout the course of this investigation the above allegations, LPA Tjhia determined that the complaint was found to be UNSUBSTANTIATED, meaning although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

SUPERVISOR'S NAME: Bettina Engelman	TELEPHONE: (916) 263-5820
LICENSING EVALUATOR NAME: Erwin Tjhia	TELEPHONE: 916-263-5744
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2023

LIC9099 (FAS) - (06/04)

Page: 4 of 4