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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 573620659
Report Date: 09/14/2021
Date Signed: 09/14/2021 11:51:54 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2021 and conducted by Evaluator Chayntel Hunter
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20210909150550
FACILITY NAME:KRUSE, GLORIAFACILITY NUMBER:
573620659
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 4DATE:
09/14/2021
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Licensee, Gloria KruseTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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9
Parent not allowed to enter into the facility and inspect the facility
INVESTIGATION FINDINGS:
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13
Licensing Program Analyst (LPA) Chayntel Hunter met with Licensee Gloria Kruse to open and close the complaint investigation regarding the above allegation.

During the course of the investigation, LPA Hunter conducted interviews, and obtained information pertaining to allegation. It was alleged that a parent was not allowed to enter and inspect the facility. Interviews conducted revealed that the Licensee reccomends parents make an appointment to inspect the facility to reduce the risk of spreading COVID19. Licensee acknowledges that this is a recommendation and that she cannot deny parents entry if they chose not to make an appointment. Licensee also requires that parents wear masks and follows COVID19 protocols before entering the facility. Based on the information obtained throughout the course of this investigation the above allegation could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the finding is UNSUBSTANTIATED. Exit interview was conducted. Appeal rights and Notice of Site Visit were printed and provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Justin L DentonTELEPHONE: (916) -92-0269
LICENSING EVALUATOR NAME: Chayntel HunterTELEPHONE: (916) 917-8620
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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