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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 585406179
Report Date: 02/19/2020
Date Signed: 02/19/2020 08:42:17 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2020 and conducted by Evaluator Emilia Grisak
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20200117164548
FACILITY NAME:E CENTER HS PGMS - MARYSVILLE CTR (INFANTS)FACILITY NUMBER:
585406179
ADMINISTRATOR:YOLANDA PADILLAFACILITY TYPE:
830
ADDRESS:2230 RAMIREZ ST.TELEPHONE:
(530) 740-1339
CITY:MARYSVILLESTATE: CAZIP CODE:
95901
CAPACITY:17CENSUS: 6DATE:
02/19/2020
UNANNOUNCEDTIME BEGAN:
08:05 AM
MET WITH:Yolanda PadillaTIME COMPLETED:
08:50 AM
ALLEGATION(S):
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Lack of supervision resulted in child sustaining injury while in care
Staff failed to provide comfortable accommodations to children in care


INVESTIGATION FINDINGS:
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A follow-up unannounced complaint visit was made to the facility by Licensing Program Analyst (LPA) Emilia Grisak. LPA met with Center Director Yolanda Padilla. This agency investigated a complaint alleging that lack of supervision resulted in child sustaining an injury while in care, specifically that C1 was observed to have a quarter-sized red mark above eye that faded within 20 minutes that staff could not explain.
Unannounced complaint visits were conducted on 1/24/20 and 2/19/20. The Center Director was interviewed on 1/24/20 and denied the allegation. The Center Director stated that there were no injuries to children that have occurred that she could think of. During the investigation, interviews with staff and parents were conducted on 1/24/20, 2/11/20, and 2/18/20. It was stated in staff interviews that there have been no recent injuries to children. It was stated in staff interviews that C1 was crying and the child’s skin looked red and blotchy, but it was not the result of an injury. It was stated in parent interviews that children have not had unexplained injuries while in care. LPA toured the facility on 1/24/20 and 2/19/20 and observed that children were being appropriately supervised, and the facility is operating in ratio. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Emilia GrisakTELEPHONE: (530) 895-5821
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20200117164548
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: E CENTER HS PGMS - MARYSVILLE CTR (INFANTS)
FACILITY NUMBER: 585406179
VISIT DATE: 02/19/2020
NARRATIVE
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It was also alleged that staff failed to provide comfortable accommodations to children in care, specifically that C1 was observed outside on the playground not wearing socks and shoes. Unannounced complaint visits were conducted on 1/24/20 and 2/19/20. The Center Director was interviewed on 1/24/20 and denied the allegation. The Center Director stated that when children go outside, they are supposed to have shoes on. She stated that children will sometimes remove their own shoes and staff will put them back on. During the investigation, interviews with staff, parents, and witnesses were conducted on 1/22/20, 1/24/20, 2/11/20, and 2/18/20. It was stated in staff interviews that children wear shoes when they are outside. It was stated in staff interviews that some children, including C1, frequently remove their own socks and/or shoes and staff put them back on. It was stated in parent interviews that children have not been observed playing outside without shoes on. It was stated in a witness interview that C1 was observed outside without socks and shoes and a staff was observed nearby holding C1’s socks and shoes. It was stated by the witness that it is possible staff were trying to put C1’s socks and shoes back on. LPA toured the facility on 1/24/20 and 2/19/20 and observed that children were appropriately clothed and wearing shoes. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.

SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Emilia GrisakTELEPHONE: (530) 895-5821
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 2