585406657-10-7-2021-13-CC-MAVS-C8MT5V-20211110132606

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 585406657
Report Date: 10/07/2021
Date Signed: 10/07/2021 03:10:52 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2021 and conducted by Evaluator Kirk Marks

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20210630084618

FACILITY NAME:	AUST, SHAWNA FAMILY CHILD CARE HOMES		FACILITY NUMBER:	585406657
ADMINISTRATOR:	AUST, SHAWNA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(530) 741-2344
CITY:	PLUMAS LAKE	STATE: CA	ZIP CODE:	95961
CAPACITY:	14	CENSUS:	DATE:	10/07/2021
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Licensee, Shawna Aust		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Licensee handled daycare child roughly
Licensee spoke inappropriately to daycare child

INVESTIGATION FINDINGS:

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On 10/07/2021 at 2:00pm Licensing Program Analyst (LPA) Kirk Marks conducted a subsequent complaint investigation inspection to the facility for the purpose of delivering complaint findings. It was alleged licensee grabbed a child (C1) by the ear while licensee and assistant were supervising children at a park. It was also alleged that licensee made inappropriate comments in the presence of C1 when questioned about the allegation. At 7/08/2021 at 10:00 LPA met with and conducted an interview with licensee. Licensee denied grabbing C1’s ear as was alleged. Licensee said she was questioned about grabbing the ear and denied doing it. When questioned further licensee made a statement, “Maybe this isn’t a good fit” for C1. LPA conducted an interview with licensee’s assistant on 7/08/2021 who was present at the park where it was alleged licensee grabbed C1 by the ear. The assistant stated that never happened and that she was present the entire time at the park.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Kirk Marks	TELEPHONE: (530) 895-5045
LICENSING EVALUATOR SIGNATURE:	DATE: 10/07/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20210630084618

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: AUST, SHAWNA FAMILY CHILD CARE HOMES	FACILITY NUMBER: 585406657
	VISIT DATE: 10/07/2021

NARRATIVE

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(continued from page 1)

LPA conducted interviews with four children (C2-C5) on 7/08/2021. None of the children disclosed licensee grabbed a child by the ear. LPA conducted telephone interviews with five parents of children in care (P1-P5). All parents expressed satisfaction with care given by licensee and did not have any knowledge of the allegation happening or licensee ever handling children in a rough manner. LPA was not able to determine that what was said in the presence of C1 was inappropriate. LPA investigated the complaint alleging licensee handled daycare child in a rough manner and licensee spoke inappropriately to daycare child.
Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the allegation violations occurred, and the findings are unsubstantiated. An exit interview was conducted.
The Notice of Site Visit must be posted for 30 days.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Kirk Marks	TELEPHONE: (530) 895-5045
LICENSING EVALUATOR SIGNATURE:	DATE: 10/07/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2021

LIC9099 (FAS) - (06/04)

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