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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 585406657
Report Date: 10/22/2021
Date Signed: 10/22/2021 10:04:36 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2021 and conducted by Evaluator Kirk Marks
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20210706081412
FACILITY NAME:AUST, SHAWNA FAMILY CHILD CARE HOMESFACILITY NUMBER:
585406657
ADMINISTRATOR:AUST, SHAWNAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 741-2344
CITY:PLUMAS LAKESTATE: CAZIP CODE:
95961
CAPACITY:14CENSUS: 12DATE:
10/22/2021
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Licensee, Shawna AustTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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9
Child sustained unexplained injury while in care
Licensee hit child in care
Child was left in soiled clothing for an extended period of time
Licensee intentionally stepped on child's foot
Licensee yells at children in care
Licensee did not ensure child had access to liquids
Licensee is operating over capacity
INVESTIGATION FINDINGS:
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On 10/22/2021 at 9:30am Licensing Program Analyst (LPA) Kirk Marks conducted a subsequent complaint investigation inspection to the facility for the purpose of delivering complaint findings. It was alleged that a child (C1) was injured in care possibly being caused by licensee and that licensee hit child in care. It was also alleged that licensee intentionally stomped on C1’s foot and C1 was left in soiled clothing for an extended period while in care. There was an allegation made that licensee would yell at children in care and not ensure that C1 had access to liquids while in care. It was also alleged that the facility has been operating over capacity. At 7/08/2021 at 11:30 LPA met with and conducted an interview with licensee. Licensee denied all allegations that were made, stating she has never hit or stepped on a child and she does not yell at children in care. Licensee denied ever being over capacity and LPA observed licensee and an assistant caring for 12 children and operating within licensing ratios.
(continued)
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Kirk MarksTELEPHONE: (530) 895-5045
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20210706081412
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: AUST, SHAWNA FAMILY CHILD CARE HOMES
FACILITY NUMBER: 585406657
VISIT DATE: 10/22/2021
NARRATIVE
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(Continued from page 1)

Licensee also stated never denying children access to liquids while in care. LPA conducted an interview with licensee’s assistant on 7/08/2021. The assistant stated the allegations did not happen in any of the instances. The assistant did not see any diaper rash as reported in the allegation and had not witnessed licensee harm children in care. The assistant also stated children are always provided with water and the facility is always within capacity. LPA conducted interviews with four children (C2-C5) on 7/08/2021. None of the children interviewed disclosed that licensee ever harmed children in care, would yell at them or they were denied water. LPA conducted telephone interviews with five parents of children in care on 7/09/2021 and 9/08/2021. All five parents expressed satisfaction with care children received from licensee and none had any information or knowledge of any of the allegations made against licensee. On 10/07/2021 LPA received 25 photos that were posted by licensee. Of those 25 photos four of them showed more than 14 children posing for the photos. LPA questioned licensee about these photos and licensee stated the facility will occasionally do special events with parents there in which there may be more than the allowed number of children at the home. Licensee also said some photos were taken when parents were present when children were being dropped off and others were being picked up by parents. Licensee again denied ever being over capacity with children in care and would only have more children at the home when parents were there for special events or parents with older siblings who had previously been in care at the home.
The agency has investigated the complaint alleging a child sustained unexplained injury while in care, licensee hit child in care, child was left in soiled clothing for an extended period of time, licensee intentionally stepped on child's foot, licensee yells at children in care, licensee did not ensure child had access to liquids and licensee is operating over capacity.
Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the allegation violations occurred, and the findings are unsubstantiated. An exit interview was conducted.
The Notice of Site Visit must be posted for 30 days.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Kirk MarksTELEPHONE: (530) 895-5045
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2