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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 010205449
Report Date: 06/17/2026
Date Signed: 06/17/2026 02:17:14 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2026 and conducted by Evaluator Dana Santiago
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260508090419
FACILITY NAME:LAKE SCHOOL (THE)FACILITY NUMBER:
010205449
ADMINISTRATOR:GALLO, MARIAFACILITY TYPE:
850
ADDRESS:304 LESTER AVENUETELEPHONE:
(510) 839-4227
CITY:OAKLANDSTATE: CAZIP CODE:
94606
CAPACITY:46CENSUS: 15DATE:
06/17/2026
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Awa GayeTIME COMPLETED:
02:11 PM
ALLEGATION(S):
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Personal Rights- Staff disturbed daycare child's nap
INVESTIGATION FINDINGS:
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On 06/17/2026, Licensing Program Analysts (LPAs) Dana Santiago and Nicole Reynoso arrived to deliver findings to the above allegation that was received by the department on 5/8/2026. Present during inspection were 15 children with 6 teachers and director on site.
During the investigation, the LPAs conducted staff interviews, collected statements, and reviewed relevant information regarding nap-time procedures. Interviews revealed consistent accounts indicating that staff entered the nap area and engaged in activities that disrupted a child’s rest, including speaking at a volume that woke the child, turning on the lights, and performing non-emergency tasks during designated quiet hours. The information gathered from multiple sources was consistent and supported that nap-time protocols were not followed. Based on the evidence collected, the preponderance of evidence standard has been met, and the allegation is SUBSTANTIATED.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 02-CC-20260508090419
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: LAKE SCHOOL (THE)
FACILITY NUMBER: 010205449
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type B
06/26/2026
Section Cited
CCR
101223(a)(3)
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101223(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment...or other actions of a punitive nature including but not limited to: interference with functions of daily living including...sleeping...
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Facility will provide a plan for protocols of nap procedures that works in compliance with regulation.
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This requirement was not met as evidenced by: through interview it was found that faciltiy staff woke children from their nap which is a potential risk to the health, safety, and/or personal rights of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
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