010206034-1-6-2026-52-CC-JJAG-DQ4R6F-20260107114437

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 010206034
Report Date: 01/06/2026
Date Signed: 01/06/2026 09:31:17 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/08/2025 and conducted by Evaluator Elimika Woods

COMPLAINT CONTROL NUMBER: 52-CC-20251008170034

FACILITY NAME:	HUSD CHILD DEV. PROGRAM - HELEN TURNER		FACILITY NUMBER:	010206034
ADMINISTRATOR:	HA, MITCHELL		FACILITY TYPE:	850
ADDRESS:	23640 REED WAY		TELEPHONE:	(510) 783-3793
CITY:	HAYWARD	STATE: CA	ZIP CODE:	94541
CAPACITY:	264	CENSUS: 64	DATE:	01/06/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Mitchell Ha		TIME COMPLETED:	09:45 AM

ALLEGATION(S):

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9

Personal Rights-Staff yells at/speaks inappropriately to children in care

INVESTIGATION FINDINGS:

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13

On January 6, 2025, at 8:00 am., Licensing Program Analyst (LPA) Elimika Woods conducted an unannounced inspection to conclude a complaint investigation regarding the above allegation. LPA met with Director Mitchell Ha. Present during the inspection were 64 children and 24 staff members.

LPA conducted interviews with parents, staff, and the director. Based on the information obtained, LPA was unable to substantiate the allegation that staff yelled at or spoke inappropriately to children in care. During staff interviews, the director stated that due to Staff #1 hearing loss, she was unaware of how loudly she had been speaking. The director reported that this concern was addressed during a meeting, at which time the staff member disclosed her hearing loss and indicated she was seeking medical assistance.

Based on interviews and observations conducted, the allegation that staff yelled at children in care is determined to be UNSUBSTANTIATED, meaning that although the allegation may have occurred or may be valid, there is insufficient evidence to determine whether the alleged violation occurred. An exit interview was conducted, and appeal rights were discussed with Director Mitchell Ha.

Unsubstantiated

Estimated Days of Completion: 1

SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Elimika Woods
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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