011400627-8-29-2022-15-AS-BFOG-CHTTJ6-20220831144549

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 011400627
Report Date: 08/29/2022
Date Signed: 08/29/2022 04:33:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
E BAY DELTA AC/SC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2022 and conducted by Evaluator Catherine Lin

PUBLIC

COMPLAINT CONTROL NUMBER: 15-AS-20220815084359

FACILITY NAME:	ST. PAUL'S TOWERS		FACILITY NUMBER:	011400627
ADMINISTRATOR:	YUEN, CONNIE		FACILITY TYPE:	741
ADDRESS:	100 BAY PLACE		TELEPHONE:	(510) 835-4700
CITY:	OAKLAND	STATE: CA	ZIP CODE:	94610
CAPACITY:	320	CENSUS: 204	DATE:	08/29/2022
		UNANNOUNCED	TIME BEGAN:	02:20 PM
MET WITH:	Connie Yuen, Administrator		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Facility heating and air conditioner system is in disrepair.
Staff are not providing a comfortable environment for residents.

INVESTIGATION FINDINGS:

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On 8/29/22 at 2:20pm, Licensing Program Analyst (LPA) C. Lin conducted an unannounced subsequent complaint investigation regarding the above allegations and delivered investigation findings. LPA met with Administrator Connie Yuen and explained the purpose of the visit.

Allegation: Facility heating and air conditioner system is in disrepair – Unsubstantiated
The Department has investigated this allegation and per record review and interviews found that air conditioner system was down between 8/13/22 and 8/15/22 in the building. However, Administrator was aware of it, notified residents in timely manor, constantly communicated with residents for updating maintenance status, guided residents how to keep hydrated by emails and calls. After reviewing vendor maintenance notes and observed that vendor did go out to repair the system each time was called daily until the problem resolved completely on 8/15/22.

Continue on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Bennett Fong	TELEPHONE: (510) 622-2621
LICENSING EVALUATOR NAME: Catherine Lin	TELEPHONE: 510-622-2053
LICENSING EVALUATOR SIGNATURE:	DATE: 08/29/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 15-AS-20220815084359

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
E BAY DELTA AC/SC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

FACILITY NAME: ST. PAUL'S TOWERS	FACILITY NUMBER: 011400627
	VISIT DATE: 08/29/2022

NARRATIVE

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Allegation: Staff are not providing a comfortable environment for residents – Unsubstantiated
The Department has investigated this allegation and per record review and interviews found when air conditioner system was down, Administrator did guide residents to keep hydrated and open windows to cool down room temperature. Residents R1 and R2 stated that facility provided water, ice, and popsicles during the hot days. Based on interviews and record review, Administrator constantly communicated with vendor for repairing the system in daily bases until the problem resolved. This allegation was not observed or witnessed by the residents who were interviewed.

Based on observation, records reviewed, and interview conducted, the above allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

No deficiency cited, exit interview conducted with administrator, and a copy of this report provided.

SUPERVISOR'S NAME: Bennett Fong	TELEPHONE: (510) 622-2621
LICENSING EVALUATOR NAME: Catherine Lin	TELEPHONE: 510-622-2053
LICENSING EVALUATOR SIGNATURE:	DATE: 08/29/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2022

LIC9099 (FAS) - (06/04)

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