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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 011440339
Report Date: 02/13/2025
Date Signed: 02/13/2025 05:08:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2025 and conducted by Evaluator Alicia Delmundo
COMPLAINT CONTROL NUMBER: 15-AS-20250204163247
FACILITY NAME:PIROUNAKIS, INC.FACILITY NUMBER:
011440339
ADMINISTRATOR:MARY PIROUNAKISFACILITY TYPE:
735
ADDRESS:17031 RAGLAND ST.TELEPHONE:
(510) 276-2301
CITY:HAYWARDSTATE: CAZIP CODE:
94541
CAPACITY:12CENSUS: 11DATE:
02/13/2025
UNANNOUNCEDTIME BEGAN:
02:25 PM
MET WITH:Mary Pirounakis/Licensee-Administrator (ADM)TIME COMPLETED:
05:15 PM
ALLEGATION(S):
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Staff hit client.
INVESTIGATION FINDINGS:
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On this day, 2/13/25, at 2:25 pm, Licensing Program Analyst (LPA) Delmundo arrived unannounced to investigate the above allegation. LPA met with Mary Pirounakis, licensee-administrator, and informed the reason for visit.

LPA obtained copy of client's documents, and conducted interviews. LPA interviewed 9 clients (R1, R2, R3, R4, R5, R6, R7, R8 and R9) and staff (S1, S2, S3 and administrator (ADM)) and program director (PD2).

One out of the 9 clients stated observing one of the clients (R7) hit ADM on Monday, 2/10/25, and ADM tapped R7 in the hand but R7 stated not being hit by ADM or by other staff. Another client (R4) stated ADM hit R1, however, R4 was not able to provide information on when it happened and where R4 was at during the incident. The other 5 clients stated they were not hit by ADM and other staff. Due to medical diagnosis of the 2 clients, LPA was not able to obtain information.
.....continued on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Alicia Delmundo
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 15-AS-20250204163247
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: PIROUNAKIS, INC.
FACILITY NUMBER: 011440339
VISIT DATE: 02/13/2025
NARRATIVE
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PD2 stated R1 reported that the licensee hit R1 in the head but when assessed, PD2 did not observe any bruising. All of the staff interviewed including the ADM denied hitting any residents.

Based on all information obtained, the preponderance of evidence standard is not met, therefore, the allegation of staff hit client is unsubstantiated.

No deficiency cited.

Exit interview conducted and copy of this report provided.
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Alicia Delmundo
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2