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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 011440756
Report Date: 05/18/2026
Date Signed: 05/18/2026 04:53:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2026 and conducted by Evaluator David Doidge
COMPLAINT CONTROL NUMBER: 15-AS-20260512124428
FACILITY NAME:BOBBI FRENCH RESIDENTIAL CARE FACILITYFACILITY NUMBER:
011440756
ADMINISTRATOR:GOOLSBY, NORMANFACILITY TYPE:
735
ADDRESS:521 - 32ND STREETTELEPHONE:
(510) 428-9424
CITY:OAKLANDSTATE: CAZIP CODE:
94609
CAPACITY:6CENSUS: 2DATE:
05/18/2026
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Administrator Yolanda FrenchTIME COMPLETED:
05:15 PM
ALLEGATION(S):
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Staff are not allowing the ombudsman into the facility
INVESTIGATION FINDINGS:
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On 05/13/2026 at 04:00 PM, Licensing Program Analyst (LPA) David Doidge arrived unannounced to conduct an initial 10-day complaint investigation and to deliver findings regarding the allegation above. LPA met with Administrator Yolanda French and explained the purpose of the visit.

During the course of the investigation, LPA interviewed S1.

Allegations: Staff are not allowing the ombudsman into the facility

Investigation Findings: It was reported to the department that an Ombudsman attempted to make an unannounced general facility visit on May 8, 2026. When the caregiver opened the door, the Ombudsman displayed identification and explained that the Ombudsman was there to make a general facility visit.

Continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: David Doidge
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 15-AS-20260512124428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: BOBBI FRENCH RESIDENTIAL CARE FACILITY
FACILITY NUMBER: 011440756
VISIT DATE: 05/18/2026
NARRATIVE
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Continued from LIC9099

The caregiver stated that the caregiver was busy and "could not accommodate" a visit. The Ombudsman wasn't allowed to visit the facility and the Ombudsman left the premises. S1 informed LPA that the Ombudsmans did arrive requesting to be let in. S1 informed the Ombudsman that S1 could not leave S1's post and asked if the Ombudsman to allow 15 to 20 minutes, to which the Ombudsman agreed. S1 stated that the Ombudsman initially agreed to wait. After about 10 minutes minutes the Ombudsman asked again to be let in. S1 asked to Ombudsman if wait the agreed upon 15 minutes to which the Ombudsman said “I do not need you to follow me around.”. S1 stated the Ombudsman did speak to R1 outside of the facility, and then left. The Ombudsman was did not speak to R2. Based on interviews, the Ombudsman was not granted access to the facility to visit with residents, therefore this allegation is SUBSTANTIATED.

Based on information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED.

Deficiency is cited from Title 22 California Code of Regulations (see LIC9099D). Failure to submit proof of correction by plan of correction due date and any repeat violation within 12 month period may result in an additional civil penalty.

Deficiency and plan and proof of correction were discussed with Administrator Yolanda French

Exit interview conducted, Appeal Rights, and a copy of this report provided.
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: David Doidge
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 15-AS-20260512124428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

FACILITY NAME: BOBBI FRENCH RESIDENTIAL CARE FACILITY
FACILITY NUMBER: 011440756
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/01/2026
Section Cited
HSC
85072(b)(4)
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The licensee shall insure… visitors, including advocacy representatives, visit privately…provided…do not infringe upon the rights of other clients.

This requirement was not met as evidence by:
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By POC date, Licensee will conduct an in service training to all staff on the regulation regarding visitors to the facility and a self certifying letter to LPA.
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Based on interview, the licensee did not comply with the section cited above by not allowing access to the facility by the Ombudsman which posed a potential health and safety risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: David Doidge
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3