013412571-6-4-2024-02-CC-MMEA-D5ZTWP-20240607150552

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 013412571
Report Date: 06/04/2024
Date Signed: 06/04/2024 09:12:20 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2024 and conducted by Evaluator Brittany Crass

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20240326103451

FACILITY NAME:	ROMERO, ALMA & FRANCISCO		FACILITY NUMBER:	013412571
ADMINISTRATOR:	ROMERO, ALMA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(510) 648-0603
CITY:	OAKLAND	STATE: CA	ZIP CODE:	94608
CAPACITY:	14	CENSUS: 8	DATE:	06/04/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Alma Romero		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

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9

Licensee is operating the facility out of ratio

INVESTIGATION FINDINGS:

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On 6/4/24, at 9AM, Licensing Program Analyst (LPA) Brittany Crass, conducted an unannounced subsequent complaint visit. LPA met with the licensee, Alma Romero, to discuss the above allegation. LPA previously reviewed facility records, and conducted interviews with the licensee, staff, and parents/guardians of children.
The allegation is that the facility is operating out of ratio. Observations and interviews indicated that there were no more than 3-4 infants in care and that the licensee was present, other than running quick errands for the childcare.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. This allegation is Unsubstantiated.
A notice of site visit was given and must remain posted for 30 days.
Appeal rights provided and discussed.
Exit interview conducted and report was reviewed with the licensee Alma Romero.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Mayla Mendoza	TELEPHONE: (510) 622-2602
LICENSING EVALUATOR NAME: Brittany Crass	TELEPHONE: (510) 566-8898
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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