013412625-5-22-2026-02-CC-MMEA-DV6VQJ-20260618163821

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 013412625
Report Date: 05/22/2026
Date Signed: 05/22/2026 02:26:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2026 and conducted by Evaluator Paulita De La Cruz

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20260306092453

FACILITY NAME:	KINDERCARE LEARNING CENTER, #1335		FACILITY NUMBER:	013412625
ADMINISTRATOR:	BALLANCE, PATRICIA		FACILITY TYPE:	850
ADDRESS:	2155 NORTH LOOP ROAD		TELEPHONE:	(510) 521-3227
CITY:	ALAMEDA	STATE: CA	ZIP CODE:	94502
CAPACITY:	81	CENSUS: 53	DATE:	05/22/2026
		UNANNOUNCED	TIME BEGAN:	11:02 AM
MET WITH:	PATRICIA BALLANCE		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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9

Personal Rights - Child sustained concussion due to staff neglect or physical abuse

INVESTIGATION FINDINGS:

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Today, 5/22/2026 at approximately 11:02AM, Licensing Program Analyst (LPA), Paulita De La Cruz for an unannounced complaint investigation visit. LPA met with center Director, Patricia Ballance. Fifty-three (53) children and 6 staff were present during this visit.

An allegation was made that a child sustained concussion due to staff neglect or physical abuse. Based on interviews conducted and review of pertinent information received during the course of this investigation, LPA received conflicting information. The allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, the preponderance of evidence to prove the alleged violation did or did not occur has not been met. There was no deficiency cited for this allegation.

Exit interview was conducted with center director, Ms. Ballance. A copy of this report and Appeal Rights were provided. The Notice of Site Visit form was provided and must be posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Paulita De La Cruz
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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