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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013415775
Report Date: 08/25/2026
Date Signed: 08/25/2026 12:24:45 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/17/2026 and conducted by Evaluator Jyoti Saini
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260817164812
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
013415775
ADMINISTRATOR:SCOTT KINSERFACILITY TYPE:
830
ADDRESS:11925 AMADOR VALLEY COURTTELEPHONE:
(925) 875-0400
CITY:DUBLINSTATE: CAZIP CODE:
94568
CAPACITY:36CENSUS: 8DATE:
08/25/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:director, Kinser Scott TIME COMPLETED:
12:40 PM
ALLEGATION(S):
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-Staff did not follow safe sleep protocols.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jyoti Saini met with Director Kinser Scott for a 10-day complaint visit. In addition to the director, 8 infants and 3 staff members are present today. During the inspection, LPA interviewed the director, staff and received pertinent documents.
Based on the interviews, the facility acknowledged that an incident occurred in which an infant was placed to sleep on the stomach. The preponderance of evidence standard has been met; therefore, the allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, Section 101430(a)(3)(A) is cited on the attached LIC 9099D.
Appeal rights were given.
A notice of site visit was posted and must remain posted for a period of 30 days.
An exit interview was conducted and report was reviewed with Director Kinser Scott.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 52-CC-20260817164812
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 013415775
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/25/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/31/2026
Section Cited
CCR
101430(a)(3)(A
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101430 (a)(3)(A) Infant Care Activities a) Notwithstanding Section 101230, the following shall apply: (3) All infants shall be given the opportunity to sleep without distraction or disturbance from other activities at the center whenever the infant desires. (A)Staff shall place infants up to 12 months of age on their backs for sleeping.
This requirement is not met as evidenced by:
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The licensee shall provide safe sleep training to all staff to ensure compliance with Title 22 regulations. Training shall be completed by the plan of correction due date, and proof of training, including staff acknowledgements, shall be submitted to CCLD.
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Based on the interview, the licensee did not comply with the section cited above. The interviews revealed that an infant was placed on the stomach to sleep during nap time, which poses a potential health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026
LIC9099 (FAS) - (06/04)
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