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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013420975
Report Date: 11/01/2022
Date Signed: 11/01/2022 04:00:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2022 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20221026165911
FACILITY NAME:ACADEMIA DE MI ABUELAFACILITY NUMBER:
013420975
ADMINISTRATOR:REIMANN, CYNTHIAFACILITY TYPE:
850
ADDRESS:2162 MOUNTAIN BLVD STE 300TELEPHONE:
(510) 336-7082
CITY:OAKLANDSTATE: CAZIP CODE:
94611
CAPACITY:53CENSUS: 28DATE:
11/01/2022
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Yaneldis DiazTIME COMPLETED:
04:10 PM
ALLEGATION(S):
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9
Physical Plant - Licensee did not adequately address a flea infestation
INVESTIGATION FINDINGS:
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On November 1, 2022 at 10:45AM, Licensing Program Analysts (LPAs) Indira Loza and Catherine Fernandes arrived on a complaint investigation and met with Assistant Director Yaneldis Diaz. Present in care were 28 preschoolers and 5 staff. During the inspection LPAs did a walk through of the center, conducted interviews and obtained a current children's roster. Towards the end of the inspection Director/Owner Cynthia Reiman arrived.

Based on interviews and record review it has been determined that the Licensee did not adequately address a flea infestation. This allegation will be Substantiated, however, no deficiency will be cited due to a previous citation issued on October 6, 2022, and is still in the process of being corrected.

Exit interview conducted
Report an Appeal Rights Provided.
Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2022 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20221026165911

FACILITY NAME:ACADEMIA DE MI ABUELAFACILITY NUMBER:
013420975
ADMINISTRATOR:REIMANN, CYNTHIAFACILITY TYPE:
850
ADDRESS:2162 MOUNTAIN BLVD STE 300TELEPHONE:
(510) 336-7082
CITY:OAKLANDSTATE: CAZIP CODE:
94611
CAPACITY:53CENSUS: 28DATE:
11/01/2022
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Yaneldis DiazTIME COMPLETED:
04:10 PM
ALLEGATION(S):
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5
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9
Physical Plant - Licensee does not keep the childcare free from mold
INVESTIGATION FINDINGS:
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On November 1, 2022 at 10:45AM, Licensing Program Analysts (LPAs) Indira Loza and Catherine Fernandes arrived on a complaint investigation and met with Assistant Director Yaneldis Diaz. Present in care were 28 preschoolers and 5 staff. During the inspection LPAs did a walk through of the center, conducted interviews and obtained a current children's roster. Towards the end of the inspection Director/Owner Cynthia Reiman arrived.

During the course of investigation LPAs interviewed the staff and children in care. The interviews indicated no one has seen or smelled mold in the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.

Exit interview conducted
Report an Appeal Right Provided.
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2022 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20221026165911

FACILITY NAME:ACADEMIA DE MI ABUELAFACILITY NUMBER:
013420975
ADMINISTRATOR:REIMANN, CYNTHIAFACILITY TYPE:
850
ADDRESS:2162 MOUNTAIN BLVD STE 300TELEPHONE:
(510) 336-7082
CITY:OAKLANDSTATE: CAZIP CODE:
94611
CAPACITY:53CENSUS: 28DATE:
11/01/2022
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Yaneldis DiazTIME COMPLETED:
04:10 PM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
Physical Plant - Licensee does not keep the childcare clean and sanitary
Physical Plant - Licensee does not keep the childcare free from odor
INVESTIGATION FINDINGS:
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5
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13
On November 1, 2022 at 10:45AM, Licensing Program Analysts (LPAs) Indira Loza and Catherine Fernandes arrived on a complaint investigation and met with Assistant Director Yaneldis Diaz. Present in care were 28 preschoolers and 5 staff. During the inspection LPAs did a walk through of the center, conducted interviews and obtained a current children's roster. Towards the end of the inspection Director/Owner Cynthia Reiman arrived.

Upon arrival, there was an odor coming from the kitchen area, the LPAs and Assistant Director discovered a dead rodent next to the refrigerator. Based on observations, LPAs found the portable sinks have buckets of waste water that had a foul odor to them. The preponderance of evidence standard has been met, therefore the above allegation is to be substantiated. Title 22 is being cited on the 9099D.

Exit interview conducted
Report an Appeal Right Provided.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 02-CC-20221026165911
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: ACADEMIA DE MI ABUELA
FACILITY NUMBER: 013420975
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/01/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/22/2022
Section Cited
CCR
101238(a)(1)
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Buildings and Grounds - (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. (1)The licensee shall take measures to keep the center free of flies, other insects, and rodents. This requirement has not been
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Director shall review the Buildings and Grounds 101238 regulation and write a plan describing how they will manage a safe and sanitary facility. This is to be submitted by November 22, 2022.
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met as evidenced by:

Based on observations LPAs found a dead rodent in the kitchen as well as dirty water under the sinks in a container that caused an odor.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/01/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 5