013422413-2-13-2023-52-CC-CCHS-CP3UKM-20230215143921

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 013422413
Report Date: 02/13/2023
Date Signed: 02/13/2023 03:24:13 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/22/2022 and conducted by Evaluator Russell Haderer

COMPLAINT CONTROL NUMBER: 52-CC-20221122144343

FACILITY NAME:	LEARN AND PLAY MONTESSORI NILES, INC.		FACILITY NUMBER:	013422413
ADMINISTRATOR:	AL-NAZER, RANIA		FACILITY TYPE:	850
ADDRESS:	35699 NILES BLVD.		TELEPHONE:	(510) 648-2939
CITY:	FREMONT	STATE: CA	ZIP CODE:	94536
CAPACITY:	229	CENSUS: 163	DATE:	02/13/2023
		UNANNOUNCED	TIME BEGAN:	12:50 PM
MET WITH:	Rania Al-Nazer		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Personal Rights - Facility staff handled daycare child in a rough manner.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On February 13, 2023 at approximately 12:50pm Licensing Program Analyst (LPA) Russ Haderer arrived unannounced to present complaint findings for six allegations. Each of these allegations is documented separately in the Complaint Investigations Reports LIC9099 and LIC9099As (allegatiions numbers 1 to 6). On arrival, there were 163 children and 27 staff present, the center director Ms. Rania Al-Nazer and administrative staff. LPA toured the facility with the director and confirmed the census and teacher counts. The school is in ratio today.

1. Reporting party alleged to have arrived at the facility and from an outside window she witnessed a facility staff member handing her son in a rough manner, "dragging" him by his arm while taking him to the to the front office to the center director's office.
LPA investigated the complaint, interviewed and observed staff. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Chandra Charles	TELEPHONE: (510) 286-0966
LICENSING EVALUATOR NAME: Russell Haderer	TELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:	DATE: 02/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 6

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/22/2022 and conducted by Evaluator Russell Haderer

COMPLAINT CONTROL NUMBER: 52-CC-20221122144343

FACILITY NAME:	LEARN AND PLAY MONTESSORI NILES, INC.		FACILITY NUMBER:	013422413
ADMINISTRATOR:	AL-NAZER, RANIA		FACILITY TYPE:	850
ADDRESS:	35699 NILES BLVD.		TELEPHONE:	(510) 648-2939
CITY:	FREMONT	STATE: CA	ZIP CODE:	94536
CAPACITY:	229	CENSUS: 163	DATE:	02/13/2023
		UNANNOUNCED	TIME BEGAN:	12:50 PM
MET WITH:	Rania Al-Nazer		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Personal Rights - Facility staff did not provide responsible party with incident report.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On February 13, 2023 at approximately 12:50pm Licensing Program Analyst (LPA) Russ Haderer arrived unannounced to present complaint findings. On arrival, there were 163 children and 27 staff present, the center director Ms. Rania Al-Nazer and administrative staff. LPA toured the facility with the director and confirmed the census and teacher counts. The school is in ratio today.
4. Reporting Party alleged the facility told her that her son hit his head on a pole and it later changed to him hitting his head together with another child at the facility and the facility failed to fully report the incident through the Pro Care Connect Ap. LPA investigated the complaint, reviewed ouch reports and procedures for reporting incidents. LPA determined the child did not hit his head on a pole rather he bumped heads with another child and there was no bruising nor ice needed. LPA found the facility properly called the parents of both children, but failed to complete the final step of reporting through the Pro Care Connect ap. Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. Although this incident did happen, the facility is not being cited due to the fact the facility complied with all requirements of notifying parents.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Chandra Charles	TELEPHONE: (510) 286-0966
LICENSING EVALUATOR NAME: Russell Haderer	TELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:	DATE: 02/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 6 of 6

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/22/2022 and conducted by Evaluator Russell Haderer

COMPLAINT CONTROL NUMBER: 52-CC-20221122144343

FACILITY NAME:	LEARN AND PLAY MONTESSORI NILES, INC.		FACILITY NUMBER:	013422413
ADMINISTRATOR:	AL-NAZER, RANIA		FACILITY TYPE:	850
ADDRESS:	35699 NILES BLVD.		TELEPHONE:	(510) 648-2939
CITY:	FREMONT	STATE: CA	ZIP CODE:	94536
CAPACITY:	229	CENSUS: 163	DATE:	02/13/2023
		UNANNOUNCED	TIME BEGAN:	12:50 PM
MET WITH:	Rania Al-Nazer		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Personal Rights - Facility staff had verbal altercation in front of daycare children.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Chandra Charles	TELEPHONE: (510) 286-0966
LICENSING EVALUATOR NAME: Russell Haderer	TELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:	DATE: 02/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 6