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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013422457
Report Date: 06/16/2026
Date Signed: 06/16/2026 01:28:04 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2026 and conducted by Evaluator Briana Plumboy
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260610154659
FACILITY NAME:LITTLE STEAMERSFACILITY NUMBER:
013422457
ADMINISTRATOR:NGUYEN, MAIFACILITY TYPE:
850
ADDRESS:43531 MISSION BLVD.TELEPHONE:
(510) 557-3337
CITY:FREMONTSTATE: CAZIP CODE:
94539
CAPACITY:21CENSUS: 12DATE:
06/16/2026
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Mai Nguyen- DirectorTIME COMPLETED:
01:40 PM
ALLEGATION(S):
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Ratio- Facility is operating out of ratio
INVESTIGATION FINDINGS:
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On 6/16/26 at Licensing Program Analyst (LPA) B. Plumboy met with Center Director Mai Nguyen for the purpose of an UNANNOUNCED COMPLAINT INSPECTION. Present for this inspection was 1 teacher (D2), 1 teacher aide (T1), and 12 preschool age children.

The allegation that the facility is operating out of ratio has been SUBSTANTIATED. Based on LPA's interviews the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Previously there was 13 preschool age children enrolled in care and at times all 13 children were in attendance and left alone with 1 staff while awake. Title 22, Division 12, Chapter 1, Article 6, Section 101216.3(a) is being cited on the attached LIC. 9099D.
A notice of site visit was given and must remain posted for 30 days.
Appeal Rights were given and discussed. An exit interview was conducted.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Briana Plumboy
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 52-CC-20260610154659
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: LITTLE STEAMERS
FACILITY NUMBER: 013422457
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/16/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/17/2026
Section Cited
CCR
101216.3(a)
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101216.3 Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below.
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Director is to maintain ratios which are specified in Title 22 Regulations, Section 101216.3.
Director will watch the ratio/capacity video on the ccld.ca.gov website and submit a summary to LPA Plumboy via email.
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This requirement was not met due to the preschool classroom had 13 children enrolled and attending, and at times the 13 preschool age children were supervised by 1 adult which poses a potential health and safety risk to children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Briana Plumboy
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2026
LIC9099 (FAS) - (06/04)
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