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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013423064
Report Date: 04/16/2026
Date Signed: 04/16/2026 02:19:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator Diana Campos
COMPLAINT CONTROL NUMBER: 52-CC-20260223103232
FACILITY NAME:MY MOTHER'S HUG DAYCARE AND PRESCHOOLFACILITY NUMBER:
013423064
ADMINISTRATOR:CASULA, PADMAFACILITY TYPE:
850
ADDRESS:43327 MISSION BLVDTELEPHONE:
(510) 599-0123
CITY:FREMONTSTATE: CAZIP CODE:
94539
CAPACITY:48CENSUS: 21DATE:
04/16/2026
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Fariha SyedTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Day care is out of ratio
INVESTIGATION FINDINGS:
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LPA Diana Campos met with Center Director Fariha Syed for a subsequent complaint investigation regarding the above allegation. Present today upon LPA's arrival, there were 7 staff members and 21 children in care (6 toddlers and 15 preschool aged children). During the investigation, interviews and observations were conducted, staff files and records reviewed. On 3/4/2026 LPA observed S3 supervising 11 preschool age children in room 2 alone. A review of records revealed that S3 lacks the required ECE units which made the facility out of ratio.
Based on interviews conducted and record review, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. See LIC9099D for Type A deficiency cited today.

Exit interview conducted and report reviewed with Director Fariha Syed.
Notice of Site Visit provided must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 52-CC-20260223103232
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: MY MOTHER'S HUG DAYCARE AND PRESCHOOL
FACILITY NUMBER: 013423064
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/16/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/17/2026
Section Cited
CCR
101216.3(a)
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101216.3 Teacher-Child Ratio (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance...
This requirement was not met as evidenced by: On 3/4/26 LPA observed S3 (substitute aide)
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Director shall submit by the POC date a written plan of action detailing how they will prevent this from repeating again. Facility was in ratio today.
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supervising a group of 11 preschoolers in room 2 without a fully qualified teacher present which poses an immediate risk to the health and safety of children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator Diana Campos
COMPLAINT CONTROL NUMBER: 52-CC-20260223103232

FACILITY NAME:MY MOTHER'S HUG DAYCARE AND PRESCHOOLFACILITY NUMBER:
013423064
ADMINISTRATOR:CASULA, PADMAFACILITY TYPE:
850
ADDRESS:43327 MISSION BLVDTELEPHONE:
(510) 599-0123
CITY:FREMONTSTATE: CAZIP CODE:
94539
CAPACITY:48CENSUS: 21DATE:
04/16/2026
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Fariha SyedTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff lack qualifications
INVESTIGATION FINDINGS:
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LPA Diana Campos met with Center Director Fariha Syed for a subsequent complaint investigation regarding the above allegation. Present today upon LPA's arrival, there were 7 staff members and 21 children in care (6 toddlers and 15 preschool aged children). During the investigation, interviews and observations were conducted, staff files and records reviewed. Review of records revealed that Director lacks the required infant/ toddler units to qualify as a Director for a facility with a toddler option program that serves children 18-36 months of age.
Based on interviews conducted and record review, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter Number (101416.5)), are being cited on the attached LIC 9099D.

Exit interview conducted and report reviewed with Director Fariha Syed.

Notice of Site Visit provided must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 52-CC-20260223103232
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: MY MOTHER'S HUG DAYCARE AND PRESCHOOL
FACILITY NUMBER: 013423064
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/16/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/23/2026
Section Cited
CCR
101415(a)(b)(c)
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(a) In addition to Section 101215.1, the following shall apply:
(b) The experience requirement specified in Sections 101215.1(h)(1), (2) and (3) shall be completed in an infant care center or a comparable group child care program dealing with children under five years of age. (c) At least three of the semester or equivalent quarter units required in Sections 101215.1(h)(1)(B), (h)(2) and (h)(3) shall be related to the care of infants.
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Director shall submit to the licensing office by the POC date, a plan of action detailing how they will come into compliance with this regulation going forward and subsequently follow up with the progress.
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This requirement was not met as evidenced by: Review of files and interviews revealed that Director lacks the required Infant/Toddler units to qualify as a Director at a facility with a toddler option program with children 18-36 months of age. This poses a potential risk to the health and safety of children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 52-CC-20260223103232
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: MY MOTHER'S HUG DAYCARE AND PRESCHOOL
FACILITY NUMBER: 013423064
VISIT DATE: 04/16/2026
NARRATIVE
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LPA Campos informed Director Fariha Syed, that this report dated 04/16/2026documents 1 Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Campos informed the Director to provide a copy of this licensing report dated 4/16/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator Diana Campos
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260223103232

FACILITY NAME:MY MOTHER'S HUG DAYCARE AND PRESCHOOLFACILITY NUMBER:
013423064
ADMINISTRATOR:CASULA, PADMAFACILITY TYPE:
850
ADDRESS:43327 MISSION BLVDTELEPHONE:
(510) 599-0123
CITY:FREMONTSTATE: CAZIP CODE:
94539
CAPACITY:48CENSUS: 21DATE:
04/16/2026
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Fariha SyedTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff handle children in a rough manner
Staff do not treat children with respect
INVESTIGATION FINDINGS:
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LPA Diana Campos met with Director Fariha Syed for a subsequent complaint investigation regarding the above allegations. Present upon LPAs arrival were 7 staff and 21 children in care (6 toddlers and 15 preschoolers). During the course of the investigation, interviews were conducted and children's personal rights were discussed. Although interviews did not provide any statements to prove the allegations occurred another party reported it happened. Based on the investigative findings, there was no evidence to determine whether or not the above allegations occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegations are unsubstantiated at this time

Notice of Site Visit provided must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 7