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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013423070
Report Date: 02/28/2024
Date Signed: 02/28/2024 11:24:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/19/2023 and conducted by Evaluator Diana Campos
COMPLAINT CONTROL NUMBER: 02-CC-20231219085026
FACILITY NAME:KIDS SPEAKING SPANISH PRESCHOOLFACILITY NUMBER:
013423070
ADMINISTRATOR:SOLANGE BARBOZAFACILITY TYPE:
850
ADDRESS:1650 MOUNTAIN BLVDTELEPHONE:
(510) 725-5437
CITY:OAKLANDSTATE: CAZIP CODE:
94611
CAPACITY:72CENSUS: 50DATE:
02/28/2024
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Solange BarbozaTIME COMPLETED:
11:40 AM
ALLEGATION(S):
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Staff demonstrates inappropriate forms of discipline.
INVESTIGATION FINDINGS:
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LPA Campos met with Center Director Solange Barboza for a subsequent complaint investigation regarding the above allegation. Present were 12 staff and 50 children in care. It was alleged that staff demonstrates inappropriate forms of discipline. During the course of the investigation, interviews and observations were conducted. Per interviews conducted, a staff was observed using a stern voice when attempting to correct children in care. Staff admitted to using the wrong approach and has since corrected her tone with the children. During the investigation, children's personal rights were extensively discussed. Based on the interviews which were conducted, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter Number (101416.5)), are being cited on the attached LIC 9099D.

Exit interview conducted and report reviewed with Director Solange Barboza. Notice of Site Visit was provided and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 02/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20231219085026
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KIDS SPEAKING SPANISH PRESCHOOL
FACILITY NUMBER: 013423070
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/28/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/21/2024
Section Cited
CCR
101223.2(a)(1)(3)
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The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons. To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...
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Facility shall submit by the POC date, a plan of action indicating how they will ensure this violation does not repeat. Additionally facility shall conduct a personal rights training with all staff and include a log with signatures of participants and attendees.
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This requirement was not met as evidenced by: a staff was observed using a stern voice with children in care. This poses a potential risk to the health and safety of persons in care
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations will result in a $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 02/28/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2