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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013423103
Report Date: 12/18/2024
Date Signed: 11/20/2025 04:02:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/17/2024 and conducted by Evaluator Janai McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20241217152525
FACILITY NAME:LAKE MERRITT CHILD CARE CENTERFACILITY NUMBER:
013423103
ADMINISTRATOR:LAI SHUI, SHUKYINFACILITY TYPE:
850
ADDRESS:250 12TH STREETTELEPHONE:
(510) 834-3399
CITY:OAKLANDSTATE: CAZIP CODE:
94607
CAPACITY:133CENSUS: 39DATE:
12/18/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Shukyin Laishiu and Elaine TamTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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9
Staff handled child in a rough manner
INVESTIGATION FINDINGS:
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13
This is an amendment of the orginal report dated 12/18/2024.

Licensing Program Analyst (LPA) Catherine Fernandes met with Directors Shukyin "Sonia" Laishiu to deliver the amended complaint findings from 12/18/24.

During the investigation, LPA Janai McClain conducted facility inspection, observations, record review, interviews, and obtained documents. There is conflicting information regarding the above allegation. Therefore, the allegation is unsubstantiated, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview conduct report provided.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Catherine Fernandes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/17/2024 and conducted by Evaluator Janai McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20241217152525

FACILITY NAME:LAKE MERRITT CHILD CARE CENTERFACILITY NUMBER:
013423103
ADMINISTRATOR:LAI SHUI, SHUKYINFACILITY TYPE:
850
ADDRESS:250 12TH STREETTELEPHONE:
(510) 834-3399
CITY:OAKLANDSTATE: CAZIP CODE:
94607
CAPACITY:133CENSUS: 39DATE:
12/18/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Shukyin Laishiu and Elaine TamTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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2
3
4
5
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7
8
9
Staff do not allow child's representative to inspect the facility
INVESTIGATION FINDINGS:
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7
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9
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12
13
Licensing Program Analyst (LPA) Janai McClain met with Directors Shukyin "Sonia" Laishiu and Elaine Tam to conduct the complaint investigation for the above allegation. Present during today's visit were 39 children and 7 staff. LPA conducted a tour for a health and safety check.

During the investigation, LPA conducted facility inspection, observations, record review, interviews, and obtained documents. Interviews indicated that staff did not allow child's representative to inspect the facility. Therefore the preponderance of evidence standard has been met, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.

Exit interview conducted. Appeal Rights and Report provided.
Notice of Site visit was provided and must be posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Janai McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 02-CC-20241217152525
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: LAKE MERRITT CHILD CARE CENTER
FACILITY NUMBER: 013423103
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/18/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/31/2024
Section Cited
CCR
101218.1(b)(1)
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101218.1 Admission Procedures and Parental and Authorized Representative's Rights (b)At the time of acceptance of each child in care, the licensee shall inform each child's parent or authorized representative of his/her rights that include, but are not limited to, the following: (1)To enter and inspect the child care center.
This requirement is not met as evidenced by:
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Directors will review parents rights and send LPA a summary by 12/31/2024.
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Based on interviews, staff did not allow parent to enter facility and inspect classroom, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Janai McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 02-CC-20241217152525
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: LAKE MERRITT CHILD CARE CENTER
FACILITY NUMBER: 013423103
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/18/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
12/19/2024
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3)To be free from corporal or unusual punishment, infliction of pain...
This requirement is not met as evidenced by:
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Directors shall create and send the LPA a detailed plan for preventing staff from violating the children's personal rights. This plan shall be emailed to the LPA no later than 12/19/2024.
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Based on interviews, staff use physical means such as grabbing or hitting to discipline children, which poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Janai McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 02-CC-20241217152525
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: LAKE MERRITT CHILD CARE CENTER
FACILITY NUMBER: 013423103
VISIT DATE: 12/18/2024
NARRATIVE
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SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Catherine Fernandes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5