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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013423642
Report Date: 02/04/2026
Date Signed: 02/04/2026 01:56:48 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/08/2026 and conducted by Evaluator Kayla Merchant
COMPLAINT CONTROL NUMBER: 02-CC-20260108110735
FACILITY NAME:LANUZA, ANAFACILITY NUMBER:
013423642
ADMINISTRATOR:LANUZA, ANAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(415) 335-2572
CITY:OAKLANDSTATE: CAZIP CODE:
94601
CAPACITY:14CENSUS: 7DATE:
02/04/2026
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Ana LanuzaTIME COMPLETED:
02:05 PM
ALLEGATION(S):
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Licensee is allowing children to play next to a hazardous leaning fence
INVESTIGATION FINDINGS:
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On 2/4/2026 at 11:15 AM, Licensing Program Analyst (LPA) Kayla Merchant conducted an unannounced Subsequent Complaint Investigation at Ana Lanuza's Large Family Child Care Home. LPA met with Licensee, Ana Lanuza, and explained the purpose of today's visit. Complainant alleges that the licensee is allowing children to play next to a hazardous leaning fence.
During course of investigation LPA conducted facility inspection, observations, record review, interviews and obtained documents. It was determined that children in care were playing near the neighbor's fence that is leaning towards the licensee's yard which poses a potential risk to the Health, Safety or Personal Rights to children in care.
Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.
Exit interview was conducted and report was reviewed with Licensee, Ana Launza.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/08/2026 and conducted by Evaluator Kayla Merchant
COMPLAINT CONTROL NUMBER: 02-CC-20260108110735

FACILITY NAME:LANUZA, ANAFACILITY NUMBER:
013423642
ADMINISTRATOR:LANUZA, ANAFACILITY TYPE:
810
ADDRESS:5393 PRINCETON STREETTELEPHONE:
(415) 335-2572
CITY:OAKLANDSTATE: CAZIP CODE:
94601
CAPACITY:14CENSUS: 7DATE:
02/04/2026
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Ana LanuzaTIME COMPLETED:
02:05 PM
ALLEGATION(S):
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9
Licensee used inappropriate language in front of children.
INVESTIGATION FINDINGS:
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On 2/4/2026 at 11:15 AM, Licensing Program Analyst (LPA) Kayla Merchant conducted an unannounced Subsequent Complaint Investigation at Ana Lunza's Large Family Child Care Home. LPA met with Licensee, Ana Lanuza, and explained the purpose of today's visit. Complainant alleges that the licensee used inappropriate language in front of children.
During course of investigation LPA conducted facility inspection, observations, record review, interviews and obtained documents. It was determined that the licensee use inappropriate language when child were heard in the background which poses a potential risk to the Health, Safety or Personal Rights to children in care.
Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.
Exit interview was conducted and report was reviewed with Licensee, Ana Launza.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 02-CC-20260108110735
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: LANUZA, ANA
FACILITY NUMBER: 013423642
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/04/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/11/2026
Section Cited
CCR
102417(g)
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(g) The home shall be free from defects or conditions which might endanger a child.

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Licensee stated that she will installed a child safety gate to block the area were the fence is leaning. The licensee installed the gate during the LPA's visit, making the area where the fence is leaning inaccessible to children in care. The POC is Cleared
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This requirement was not met as evidenced by:
LPA observed children playing near a fence that is leaning towards the licensee's yard which poses a potential risk to the Health, Safety or Personal Rights to children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected.
Repeat violations are $250 per violation and $100 per day until corrected.
Type B
02/11/2026
Section Cited
CCR
102423(a)(1)
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(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless...These rights include, but are not limited to, the following: (1)To be treated with dignity in his/her personal relationship with staff and other persons.
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Licensee will provide licensing with a written statement on how she plans to prevent similar situations going foward by 2/11/2026
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This requirement was not met as evidenced by: The licensee had a verbal exchange that included language that is inappropriate for children who were in care which poses a potential risk to the Health, Safety or Personal Rights to children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected.
Repeat violations are $250 per violation and $100 per day until corrected.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4