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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013423749
Report Date: 04/16/2026
Date Signed: 04/16/2026 04:11:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2026 and conducted by Evaluator Ashley Hollinger
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260312132530
FACILITY NAME:OMESCUELITA CHILD DEVELOPMENT CENTERFACILITY NUMBER:
013423749
ADMINISTRATOR:AMY CHAPPELLEFACILITY TYPE:
850
ADDRESS:2162 MOUNTAIN BLVD SUITE 200TELEPHONE:
(650) 944-9655
CITY:OAKLANDSTATE: CAZIP CODE:
94611
CAPACITY:84CENSUS: 74DATE:
04/16/2026
UNANNOUNCEDTIME BEGAN:
08:51 AM
MET WITH:Karen Hernandez/Jesus Hernandez TIME COMPLETED:
04:24 PM
ALLEGATION(S):
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LICENSE - Licensee is operating beyond the terms of the license
INVESTIGATION FINDINGS:
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On 04/16/2026 at 08:51 AM, Licensing Program Analysts (LPAs) Ashley Hollinger and Jamel Maiwandi conducted an Unannounced Subsequent Complaint Investigation at Omescuelita Child Development Center. LPAs met with Owner Karen Hernandez and Jesus Bolivar and explained the purpose of the visit. During today’s inspection, LPAs toured the facility and observed thirty-four (34) toddlers and ten (10) Teaching Staff and forty (40) preschoolers and eight (8) Teaching Staff present. The finding for the above allegation was delivered during the inspection to which the Complainant alleges that Licensee is operating beyond the terms of the license.

During the investigation, LPAs inspected the facility, conducted interviews, and reviewed relevant records. LPAs toured the facility and observed the children present, including their ages and classroom placements. Based on observations and record reviews, the facility was operating within its licensed capacity of eighty-four (84); interviews conducted with the Owners and Staff confirmed that children are placed in appropriate classrooms based on age and licensing requirements.
SEE 9099C---------------------------------------------------------------------------------------------------------------------------------
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Ashley Hollinger
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 10
Control Number 02-CC-20260312132530
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: OMESCUELITA CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 013423749
VISIT DATE: 04/16/2026
NARRATIVE
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PAGE 2

It was determined that this allegation may or may not have occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No Deficiency has been cited for this allegation.

Exit interview was conducted with Jesus Bolivar and Appeal Rights were provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Ashley Hollinger
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 10
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2026 and conducted by Evaluator Ashley Hollinger
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260312132530

FACILITY NAME:OMESCUELITA CHILD DEVELOPMENT CENTERFACILITY NUMBER:
013423749
ADMINISTRATOR:AMY CHAPPELLEFACILITY TYPE:
850
ADDRESS:2162 MOUNTAIN BLVD SUITE 200TELEPHONE:
(650) 944-9655
CITY:OAKLANDSTATE: CAZIP CODE:
94611
CAPACITY:84CENSUS: 74DATE:
04/16/2026
UNANNOUNCEDTIME BEGAN:
08:51 AM
MET WITH:Karen Hernandez/Jesus BolivarTIME COMPLETED:
04:24 PM
ALLEGATION(S):
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9
RATIO - Staff are operating out of ratio
INVESTIGATION FINDINGS:
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On 04/16/2026, Licensing Program Analysts (LPAs) Ashley Hollinger and Jamel Maiwandi conducted an Unannounced Subsequent Complaint Investigation at Omescuelita Child Development Center. LPAs met with and explained the purpose of the visit. LPAs met with Owners Karen Hernandez and Jesus Bolivar and explained the purpose of the visit. During today’s inspection, LPAs toured the facility and observed thirty-four (34) toddlers and ten (10) Teaching Staff and forty (40) preschoolers and eight (8) Teaching Staff present. The finding for the above allegation was delivered during the inspection to which the Complainant alleges that Staff are operating out of ratio.

During the inspection conducted at approximately 09:16 AM, LPAs observed the following classroom ratios:
• Agua: 14 children with 2 Teaching Staff
• Tierra: 11 children with 3 Teaching Staff
• Fuego:15 children with 3 Teaching Staff

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Ashley Hollinger
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 10
Control Number 02-CC-20260312132530
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: OMESCUELITA CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 013423749
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/16/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/07/2026
Section Cited
CCR
101216.3(a)
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101216.3(a) Teacher-Child Ratio
There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below....
This requirement was not met as evidenced by:
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The facility shall develop and implement a staffing plan to ensure compliance with ratio requirements at all times as well as complete training on ratio requirements; regular checks throughout the day and documentation of monitoring shall be maintained.
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..based on interviews conducted it was indicated that staffing coverage was insufficient during certain periods of the day, on at least one occasion, including transitions and staff breaks, resulting in classrooms operating out of ratio, which poses a potential risk to the health, safety, and personal rights of children in care.
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The staffing plan and training shall be completed and implemented. A letter should be submitted to LPA Hollinger by 05/07/2026, ensuring that the facility understands and shall remain in compliance at all times.
Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Ashley Hollinger
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 10
Control Number 02-CC-20260312132530
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: OMESCUELITA CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 013423749
VISIT DATE: 04/16/2026
NARRATIVE
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PAGE 2

LPAs conducted observations of classrooms, reviewed relevant records, and conducted interviews to assess compliance with required teacher-to-child ratios. At the time of inspection, classrooms observed were within the required ratios as defined by Title 22 regulations, however, interviews conducted indicated that staffing coverage was insufficient during certain periods of the day, on at least one occasion, including transitions and staff breaks, resulting in classrooms operating out of ratio.

Based on observations and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations Title 22, Division 12 and Chapter 1 are being cited on the attached LIC9099D.



Exit interview was conducted with Jesus Bolivar and Appeal Rights were provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Ashley Hollinger
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 10
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2026 and conducted by Evaluator Ashley Hollinger
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260312132530

FACILITY NAME:OMESCUELITA CHILD DEVELOPMENT CENTERFACILITY NUMBER:
013423749
ADMINISTRATOR:AMY CHAPPELLEFACILITY TYPE:
850
ADDRESS:2162 MOUNTAIN BLVD SUITE 200TELEPHONE:
(650) 944-9655
CITY:OAKLANDSTATE: CAZIP CODE:
94611
CAPACITY:84CENSUS: 74DATE:
04/16/2026
UNANNOUNCEDTIME BEGAN:
08:51 AM
MET WITH:Karen Hernandez/Jesus BolivarTIME COMPLETED:
04:24 PM
ALLEGATION(S):
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PERSONAL RIGHTS - Staff are handling day care children roughly
INVESTIGATION FINDINGS:
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On 04/16/2026, Licensing Program Analysts (LPAs) Ashley Hollinger and Jamel Maiwandi conducted an Unannounced Subsequent Complaint Investigation at Omescuelita Child Developement Center. LPAs met with Owners Karen Hernandez and Jesus Bolivar and explained the purpose of the visit. During today’s inspection, LPAs toured the facility and observed thirty-four (34) toddlers and ten (10) Staff and forty (40) preschoolers and eight (8) Staff present. The finding for the above allegation was delivered during the inspection to which the Complainant alleges that Staff are handling day care children roughly.

Based on interviews conducted with C1 and S5, it was disclosed that inappropriate physical handling of children occurred on at least two occasions by S6. Statements obtained during the investigation indicated that S6 used forceful physical guidance when redirecting children, including pulling C3 by the arm, and forcefully sitting them down. Additional interviews corroborated that such practices were not isolated and that S6 did not consistently utilize appropriate and gentle care and supervision techniques.
SEE LIC9099C------------------------------------------------------------------------------------------------------------------------


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Ashley Hollinger
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 10
Control Number 02-CC-20260312132530
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: OMESCUELITA CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 013423749
VISIT DATE: 04/16/2026
NARRATIVE
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PAGE 2

Based on interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations Title 22, Division 12 and Chapter 1 are being cited on the attached LIC9099D.

Exit interview was conducted with Jesus Bolivar and Appeal Rights were provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Ashley Hollinger
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 10
Control Number 02-CC-20260312132530
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: OMESCUELITA CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 013423749
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/16/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/07/2026
Section Cited
CCR
101223(a)(3)
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101223(a)(3) Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to:....
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The facility shall review and update its discipline and supervision policies to ensure compliance with Personal Rights regulations; updated policies will clearly prohibit any form of rough or forceful handling, including training materials and staff signatures shall be maintained....
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...interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not met as evidenced by: based on interviews and statements obtained during the investigation is was indicated that S6 used forceful physical guidance when redirecting children, including pulling C3 by the arm, and forcefully sitting them down, which poses a potential risk to the health, safety, and personal rights of children in care.
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Supervision and monitoring of staff interactions with children, including periodic observations and documentation to ensure compliance. A copy of the updated policy shall be submitted to LPA Hollinger by 05/07/2026.
The Facility shall also submit a written statement acknowledging understanding of the violation and outlining steps the facility will take to prevent recurrence by 05/07/2026. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Ashley Hollinger
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 8 of 10