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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013423752
Report Date: 01/28/2026
Date Signed: 01/28/2026 02:13:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/05/2025 and conducted by Evaluator Paulita De La Cruz
COMPLAINT CONTROL NUMBER: 02-CC-20251105160447
FACILITY NAME:LITTLE IMAGES HIGHER LEARNING ACADEMYFACILITY NUMBER:
013423752
ADMINISTRATOR:BESSIE MARIE SHOLESFACILITY TYPE:
830
ADDRESS:5909 CAMDEN STREETTELEPHONE:
(510) 491-3411
CITY:OAKLANDSTATE: CAZIP CODE:
94605
CAPACITY:6CENSUS: 0DATE:
01/28/2026
UNANNOUNCEDTIME BEGAN:
10:55 AM
MET WITH:Bessie Sholes and Angelic AflagueTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Criminal Record Clearance - Facility director allows uncleared adult to reside and work in the facility
Record Keeping - Staff enroll children without proper immunizations or records
INVESTIGATION FINDINGS:
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Today, January 28, 2025 at 10:55AM, LPAs Paulita De La Cruz and Indira Loza met with center director/owner Bessie Sholes for an unnanounced complaint visit. LPA De La Cruz explained the details of the above allegations during this visit. Twelve (12) children were present during this visit, ten (10) preschoolers, two (2) school-age, zero (0) infants, with one (1) teacher and a teacher's aide.

Based on staff interviews and children's records reviews, the preponderance of evidence standard has been met. Therefore the above allegations are SUBSTANTIATED. Title 22, California Code of Regulations Criminal Record Clearance 101170(e)(1) and Child's Records 101221(a), are being cited on the attached LIC 9099-D.

An exit interview was conducted with Ms. Sholes and Ms. Aflague and copy of provided with the Notice of Site Visit. Appeal Rights was provided.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Paulita De La Cruz
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20251105160447
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: LITTLE IMAGES HIGHER LEARNING ACADEMY
FACILITY NUMBER: 013423752
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/28/2026
Section Cited
CCR
101170(e)(1)
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Criminal Record Clearance
(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1596.871 shall prior to working, residing or volunteering in a licensed facility:
(1) Obtain a California clearance or a criminal record exemption as required by the Department.
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Licensee will ensure to have all adults finger printed and cleared before volunteering, working or residing at the facility.

Proof of fingerprint submission/clearance must be submitted.
Type B
02/02/2026
Section Cited
CCR
101221(a)
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Child's Records

(a) A separate, complete and current record for each child is maintained in the child care center.
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Immunization records are not in file for Child C-4

Immunization records must be obtained for no later than March 2, 2026 and copies sent to LPA by the same date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Paulita De La Cruz
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2