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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013423753
Report Date: 06/03/2026
Date Signed: 06/03/2026 12:24:42 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2026 and conducted by Evaluator Paulita De La Cruz
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260310151702
FACILITY NAME:LITTLE IMAGES HIGHER LEARNING ACADEMYFACILITY NUMBER:
013423753
ADMINISTRATOR:BESSIE MARIE SHOLESFACILITY TYPE:
850
ADDRESS:5909 CAMDEN STREETTELEPHONE:
(510) 491-3411
CITY:OAKLANDSTATE: CAZIP CODE:
94605
CAPACITY:30CENSUS: 10DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
08:28 AM
MET WITH:Bessie Marie SholesTIME COMPLETED:
12:35 PM
ALLEGATION(S):
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Personal Rights - Staff do not ensure day care child's diapering needs are met
INVESTIGATION FINDINGS:
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Today, 6/4/2026 at approximately 8:28AM, Licensing Program Analyst (LPA) Paulita De La Cruz met with the licensee, Ms. Bessie Marie Sholes for a complaint visit. Present in the center today are 10 children, 2 teachers, and 1 aide.

An allegation was made that staff do not ensure day care child's diapering needs are met. Based on interviews and record review conducted during the course of the investigation, it was determined that the facility failed to change a child's diaper on at least 2 occassions. The preponderance of evidence standard has been met, therefore this allegation was found to be SUBSTANTIATED. Title 22, Section 101223(a)(2) was cited during today's visit. See LIC9099-D for one Type B citation.

Exit interiview was conducted with the licensee, Ms. Sholes, and a copy of this report and Appeal Rights were provided. The Notice of Site Visit form was provided and must be posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Paulita De La Cruz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20260310151702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: LITTLE IMAGES HIGHER LEARNING ACADEMY
FACILITY NUMBER: 013423753
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/03/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/17/2026
Section Cited
CCR
101223(a)(2)
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101223(a)(2) Personal Rights: (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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The center will plan to conduct an all staff training on personal rights to ensure non-recurrence of incident(s) of this nature. A plan and agenda must be sent to LPA De La Cruz no later than 6/17/2026 via email at paulita.delacruz@dss.ca.gov.
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This regulation has not been met as evidenced by the center failing to change a child's diaper in a timely manner. Based on interviews and record review conducted during the course of the investigation, it was determined that the facility failed to change a child's diaper on at least 2 occassions.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Paulita De La Cruz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
LIC9099 (FAS) - (06/04)
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