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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013423770
Report Date: 06/30/2025
Date Signed: 06/30/2025 02:15:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2025 and conducted by Evaluator Diana Campos
COMPLAINT CONTROL NUMBER: 02-CC-20250605154639
FACILITY NAME:AHS-ANGELA AGULAR CENTERFACILITY NUMBER:
013423770
ADMINISTRATOR:BING ZHANGFACILITY TYPE:
860
ADDRESS:1901 THIRD STREETTELEPHONE:
(510) 865-5330
CITY:ALAMEDASTATE: CAZIP CODE:
94501
CAPACITY:8CENSUS: 5DATE:
06/30/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Bing ZhangTIME COMPLETED:
02:25 PM
ALLEGATION(S):
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Staff yanked children by the arm and pulled them on his lap
INVESTIGATION FINDINGS:
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LPAs K. Canela and D. Campos arrived at the facility for a subsequent complaint investigation regarding the above allegation. Present for this investigation were 5 staff and 5 infant/toddlers in care. No children from the preschool classroom were present due to summer break. During the course of the investigation, interviews were conducted, files and records reviewed and children's personal rights were discussed. Due to conflicting information given to the LPAs, LPA's could not determine whether or not the allegation occurred. Based on the investigative findings, there was no evidence to determine whether or not staff yanked children by the arm and pulled them on his lap. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation is unsubstantiated at this time.

Exit interview conducted and report reviewed with Director Bing Zhang.
Notice of Site provided must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2025 and conducted by Evaluator Diana Campos
COMPLAINT CONTROL NUMBER: 02-CC-20250605154639

FACILITY NAME:AHS-ANGELA AGULAR CENTERFACILITY NUMBER:
013423770
ADMINISTRATOR:BING ZHANGFACILITY TYPE:
860
ADDRESS:1901 THIRD STREETTELEPHONE:
(510) 865-5330
CITY:ALAMEDASTATE: CAZIP CODE:
94501
CAPACITY:8CENSUS: 5DATE:
06/30/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Bing ZhangTIME COMPLETED:
02:25 PM
ALLEGATION(S):
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9
Staff hits children
INVESTIGATION FINDINGS:
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13
LPAs K. Canela and D. Campos arrived at the facility for a subsequent complaint investigation regarding the above allegation. Present for this investigation were 5 staff and 5 infant/toddlers in care. No children from the preschool classroom were present due to summer break. During the course of the investigation, interviews were conducted, files and records reviewed and children's personal rights were discussed. Due to conflicting information given to the LPAs, LPA's could not determine whether or not the allegation occurred. Based on the investigative findings, there was no evidence to determine whether or not staff hits children. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation is unsubstantiated at this time.

Exit interview conducted and report reviewed with Director Bing.
Notice of Site provided must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2025 and conducted by Evaluator Diana Campos
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250605154639

FACILITY NAME:AHS-ANGELA AGULAR CENTERFACILITY NUMBER:
013423770
ADMINISTRATOR:BING ZHANGFACILITY TYPE:
860
ADDRESS:1901 THIRD STREETTELEPHONE:
(510) 865-5330
CITY:ALAMEDASTATE: CAZIP CODE:
94501
CAPACITY:8CENSUS: 5DATE:
06/30/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Bing ZhangTIME COMPLETED:
02:25 PM
ALLEGATION(S):
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2
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5
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9
Staff had hand over child's mouth while child was crying and covered in a blanket.
INVESTIGATION FINDINGS:
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13
LPAs K. Canela and D. Campos arrived at the facility and met with Director Bing Zhang for a subsequent complaint investigation regarding the above allegation. Present for the investigation were 5 staff and 5 infant/toddlers in care, no preschoolers present today due to summer break. During the course of the investigation, interviews were conducted. Interviews disclosed that during nap time a staff placed their hand over a child's mouth after the child bit their finger through the blanket that was covering the child's face. Staff stated they placed their hand over child's mouth to remind child not to bite. Another staff who witnessed the incident stated "that's abuse" S1 immediately removed their hand stating "is it?".
Based on interviews which were conducted. The preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Div. & Chapter #(102416.2)), are being cited on the attached LIC 9099D.

Exit interview conducted and report reviewed with Director Bing Zhang.
A Notice of Site Visit was provided and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 02-CC-20250605154639
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: AHS-ANGELA AGULAR CENTER
FACILITY NUMBER: 013423770
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/30/2025
Section Cited
CCR
101223(a)(1)(3)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting...
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Director Bing shall submit by POC date a copy of staff personal rights training material including date, time, duration, subject and signature log of all attendees. As well as a written summary of understanding from each staff regarding children's personal rights regulations.
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This requirement was not met as evidenced by: Staff admitted to covering a child's mouth with hand to remind them not to bite after child bit their hand through blanket covering their face which poses a potential risk to the health and safety of persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4