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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013423785
Report Date: 08/13/2025
Date Signed: 09/04/2025 09:41:09 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Catherine Fernandes
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250807130247
FACILITY NAME:KIDANGO CASTLEMONTFACILITY NUMBER:
013423785
ADMINISTRATOR:CARDENAS, ANGELICAFACILITY TYPE:
860
ADDRESS:8601 MACARTHUR BLVD., BLDG 300TELEPHONE:
(510) 456-0875
CITY:OAKLANDSTATE: CAZIP CODE:
94605
CAPACITY:64CENSUS: 35DATE:
08/13/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Rajonnie LaneTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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facility operating under unsanitary conditions
INVESTIGATION FINDINGS:
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*This is an amended report from 8/13/25. Report provided on 9/4/25.
On 8/13/25, at 8:30AM, Licensing Program Analyst (LPA) Catherine Fernandes arrived unannounced on a complaint investigation and met with Rajonnie Lane. Present in care were 23 toddlers, and 12 preschoolers with an additional 15 staff members. During the investigation LPA Fernandes did a walk through of the center, obtained copies of the children’s roster and the personnel report and conducted interviews.

Based on interviews the center did not have running water on 8/7/25 due to an unexpected maintenance by the Oakland school district. Interviews indicated that the center only had a limited water supply for drinking and washing hands, and that the center toilets contained feces and pee. Therefore, the allegation is SUBSTANTIATED, the preponderance of evidence standard has been met. Title 22, California Code of Regulations are being cited on the attached LIC 9099 D.
Exit interview conducted
Report, Appeal Rights and Notice of cite visit provided.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Catherine Fernandes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20250807130247
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KIDANGO CASTLEMONT
FACILITY NUMBER: 013423785
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/03/2025
Section Cited
CCR
101223(a)(2)
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Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement has not been met as evidenced by:
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The center will come up with a contingency plan of action when water or power is off at the center which will include the amount of time for each actions. Then send the plan to CCL by POC date.
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Based on interviews the center did not have running water for about fours, which is a potential risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Catherine Fernandes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2